Announcements

Sophos is investigating reports of intermittent delays for emails to existing Sophos Support cases (support@sophos.com). In the meantime, customers and partners are advised to login to the Support Portal to update their cases directly. Ple...

Due to a vendor software degradation, intermittent issues when opening or updating Sophos Support cases have been observed on Sophos Support Portal and Partner Portal. In the meantime, customers and partners requiring immediate assistance should cont...

Update 9:25am PST: Customer communications are no longer affected by this outage from Microsoft. This incident is now resolved. Update 7:15am PST: These delays are a result of a Microsoft issue that’s being actively resolved. Users should ...

Update: This issue has been resolved and delivery of new mail to support@sophos.com for existing cases is successful.  Customer and Partner emails to support@sophos.com for existing cases sent from 9:30 UTC on June 14th to 3:25 UTC on June 15th ...

Sophos is actively working to resolve reports of intermittent issues when opening or updating Sophos Support cases.  In the meantime, customers and partners requiring immediate assistance should contact the Support Hotline (1-833-886-6005) For p...

Update The issue has been resolved. The root cause was related to recent system maintenance, which has now been completed.  Customers and Partners are now able to log in to the Support Portal normally. Any users still affected are advised to use...

Hello Everyone, Please note that the Sophos Support Portal will be undergoing scheduled maintenance on Tuesday, February 14th starting at 6:00 UTC. The maintenance window is expected to take approximately 15 minutes. During this period, users may be ...

As of August 17th, 2022, Customers & Partners will be required to log in to the Sophos Support Portal to access Chat Support. This change will allow us to provide a better support experience as our Chat agents will be able to more efficiently ac...

Starting on July 6th, 2022, the process of creating Support cases on Sophos Central will be updated. These changes will allow us to collect your full account details and direct your case to the right support team more efficiently. To start, click...

Update The issue has been resolved. The cause was related to a recent system update performed by our vendor, which has since been rolled back. Customers and Partners are now able to login to the Support Portal. Any users that are still affected are a...

Update January 23rd, 2021The Support Portal is now online. Note: As part of the recent system update, certain Support Portal accounts may be unable to login. Our team will be following up with these affected users. If you require urgent access, pleas...

Sophos will continue to update this list as required. Table of Contents Q: What is the issue? Q: Is the issue corrected? Q: What information was exposed? Q: Has Sophos advised impacted individuals? Q: Are individuals expected to take any acti...

The new Sophos Support Portal gives you improved visibility and makes it much easier to track and manage support cases

Our Global Support team is launching a new Support Portal in mid-August! [I]

 

Here are some of the features we are introducing! [Y]

• Create and manage your support cases
  • Sophos Partners can manage cases on behalf of their customers
• More interactive ways to update and track a case
• View and manage cases created by others in your team
• Chat in real-time with one of our Support engineers
• Find solutions in our knowledg…