Sophos Community

Latest Support Portal Announcements

Support Portal disabled for essential update - January 7th, 2021

FloSupport

[Update - 1/13/2021] Hi All, The Sophos Support portal…
- 7 Jan 2021
FAQ: Support portal exposure notification email

FloSupport

Sophos will continue to update this list as required…
- 26 Nov 2020
New Sophos Support Portal now available

FloSupport

The new Sophos Support Portal gives you improved visibility…
- 17 Aug 2020

Forum Topics

Recommended Reads

2 discussions

RE: Best Practices when opening a case with Sophos Support. 1 month ago
Feedback and Ideas

We want to know how to make the portal work better for you. Post your ideas and feedback to help us achieve that.

13 questions

RE: Support Portal logout issue 1 day ago
Issues and Bugs

Spotted a bug or have a problem? Post your issues here!

19 questions

RE: Phisf Threat does not send campaigns 12 days ago

Recommended Reads

Discussion

Best Practices when opening a case with Sophos Support.

2954 views

1 reply

Latest 1 month ago
by juergenb52
Discussion

Sophos Partners: Sample template for customers to grant portal access

745 views

0 replies

Started 4 months ago
by FloSupport

Latest Support Portal Community Discussions

Suggested Answer

Support Portal logout issue 0

177 views

4 replies

Latest 1 day ago
by SecilYanik
Answered

for how long do you plan to shut down support portal? +1

207 views

4 replies

Latest 2 days ago
by LHerzog
Not Answered

Support not available, cannot login, all cases closed during holidays, chat interrupted 0

114 views

2 replies

Latest 7 days ago
by LHerzog
Suggested Answer

Feedback from a new customer. 0

135 views

3 replies

Latest 10 days ago
by emmosophos
Answered

Request: MySophos Portal - Two-Factor Authentication +1

138 views

2 replies

Latest 10 days ago
by FloSupport
Not Answered

Phisf Threat does not send campaigns 0

53 views

1 reply

Latest 12 days ago
by DeveshM
Not Answered

New Portal is useless, same situation like the old system 0

501 views

3 replies

Latest 26 days ago
by juergenb52
Answered

Unable to access support portal when logging into my account 0

319 views

3 replies

Latest 1 month ago
by Shweta
Discussion

Best Practices when opening a case with Sophos Support.

2954 views

1 reply

Latest 1 month ago
by juergenb52
Answered

How do I update Sophos ID? +1

281 views

1 reply

Latest 1 month ago
by Yashraj
Suggested Answer

Overview over all tickets in the company. 0

466 views

2 replies

Latest 2 months ago
by SecilYanik
Answered

How to generate ticket number +1

310 views

1 reply

Latest 2 months ago
by Shweta
Suggested Answer

Login Into the Support Portal with Microsoft login 0

512 views

1 reply

Latest 2 months ago
by Shweta
Answered

Big complaints about the new support portal +1

820 views

4 replies

Latest 2 months ago
by LHerzog
Suggested Answer

E-Mails from new Sophos ticket system not reaching our systems ever since the cutover 0

646 views

8 replies

Latest 2 months ago
by SecilYanik