Sophos Community

Latest Support Portal Announcements

Advisory: Sophos Support Portal - Login Issue

Sophos Author

Update The issue has been resolved. The cause was related…
- 13 Feb 2021
Support Portal disabled for essential update

Sophos Author

Update January 23rd, 2021The Support Portal is now…
- 8 Jan 2021
FAQ: Support portal exposure notification email

Sophos Author

Sophos will continue to update this list as required…
- 26 Nov 2020

Forum Topics

Recommended Reads

2 discussions

Best Practices when opening a case with Sophos Support. 5 months ago
Feedback and Ideas

We want to know how to make the portal work better for you. Post your ideas and feedback to help us achieve that.

15 questions

RE: Should we really get sophos premium support over the slow responce with sophos technical support. 1 month ago
Issues and Bugs

Spotted a bug or have a problem? Post your issues here!

24 questions

RE: Couldn't log in to ask a question on support.sophos.com 1 month ago

Recommended Reads

Discussion

Best Practices when opening a case with Sophos Support.

3916 views

0 replies

Started 5 months ago
by emmosophos
Discussion

Sophos Partners: Sample template for customers to grant portal access

1035 views

0 replies

Started 7 months ago
by FloSupport

Latest Support Portal Community Discussions

Not Answered

Should we really get sophos premium support over the slow responce with sophos technical support. 0

192 views

1 reply

Latest 1 month ago
by Yashraj
Suggested Answer

Couldn't log in to ask a question on support.sophos.com 0

1927 views

1 reply

Latest 1 month ago
by SecilYanik
Suggested Answer

Support Portal logout issue 0

623 views

5 replies

Latest 1 month ago
by Hison Hison
Not Answered

Can't figure out how to submit a new support ticket 0

642 views

3 replies

Latest 1 month ago
by emmosophos
Suggested Answer

New Sophos Phishing Email Scam 0

243 views

3 replies

Latest 1 month ago
by SecilYanik
Suggested Answer

Support Portal Support Cases: visibility of E-Mail responses incomplete 0

338 views

3 replies

Latest 2 months ago
by SecilYanik
Suggested Answer

no chat response - ended by agent 0

554 views

1 reply

Latest 2 months ago
by Shweta
Answered

Submit SPAM sample - dead link 0

955 views

1 reply

Latest 2 months ago
by FloSupport
Answered

for how long do you plan to shut down support portal? +1

857 views

11 replies

Latest 2 months ago
by FloSupport
Not Answered

Support not available, cannot login, all cases closed during holidays, chat interrupted 0

357 views

2 replies

Latest 3 months ago
by LHerzog
Suggested Answer

Feedback from a new customer. 0

1054 views

3 replies

Latest 3 months ago
by emmosophos
Answered

Request: MySophos Portal - Two-Factor Authentication +1

360 views

2 replies

Latest 3 months ago
by FloSupport
Not Answered

Phisf Threat does not send campaigns 0

287 views

1 reply

Latest 3 months ago
by DeveshM
Not Answered

New Portal is useless, same situation like the old system 0

765 views

3 replies

Latest 3 months ago
by juergenb52
Answered

Unable to access support portal when logging into my account 0

1242 views

3 replies

Latest 3 months ago
by Shweta