Update 9:25am PST:
Customer communications are no longer affected by this outage from Microsoft. This incident is now resolved.
Update 7:15am PST:
These delays are a result of a Microsoft issue that’s being actively resolved. Users should contact Support via the support hotlines for urgent issues.
Sophos is actively working to resolve reports of intermittent delays for inbound and outbound emails to existing Sophos Support cases (support@sophos.com).
- In the meantime, customers and partners are advised to login to the Support Portal to directly update their cases.
- Please visit this page for info on registering for the Sophos Support Portal.
Customers and partners requiring immediate assistance on existing cases should contact the Support Hotline:
- Please see our phone numbers listed under "For Critical Cases" on the Support Portal Homepage
Follow this incident at status.sophos.com and Subscribe to Sophos Notifications to stay informed.