As of August 17th, 2022, Customers & Partners will be required to log in to the Sophos Support Portal to access Chat Support.
This change will allow us to provide a better support experience as our Chat agents will be able to more efficiently access your related account and product details.
For information on how to register an account on the Sophos Support Portal, please visit: https://docs.sophos.com/support/help/en-us/portal/userGuide/portal/registration/index.html