January 23rd, 2021
The Support Portal is now online.

Note: As part of the recent system update, certain Support Portal accounts may be unable to login. Our team will be following up with these affected users.

If you require urgent access, please contact our Customer Care team via the Support Hotline (1-888-SOPHOS-9) for assistance with your account.

  • For phone numbers in other regions, please view the "For Critical Cases" area on the Support Portal home page

We apologize for the Support Portal continuing to be offline. IT is working continuously to make some necessary updates to improve the site.

Your data remains secure and we will update you as soon as we know when it will be back online. In the meantime, please refer to this KBA for the latest information: