Our Global Support team is launching a new Support Portal in mid-August! [I]

Here are some of the features we are introducing! [Y]

• Create and manage your support cases
  • Sophos Partners can manage cases on behalf of their customers
• More interactive ways to update and track a case
• View and manage cases created by others in your team
• Chat in real-time with one of our Support engineers
• Find solutions in our knowledgebase
• Manage your team's access to the Support Portal

Here's what to expect when it's released! [*]

• To get started on the new Support Portal, you'll need to register using your existing SophosID. If you do not have a SophosID, you'll be able to create one as part of the registration process. Registration is quick and easy!
• Information on how to register will be made available at go-live, in mid-August on this Community group
• Once you have registered, you will go to the Support Portal to create and manage your cases from that point forward
• You will continue to be able to call in to our Support Centres to open a case
• If you have any active cases at go-live, these will be migrated to the new Support Portal.
  • You will receive an email from Sophos to let you know your new case number and provide further instructions
  • Note: Your old case will be closed at that point

Check out the videos below for more information!

Sophos Customers: Welcome to the Support Portal

Japan Customers please click here - ユーザ様はこちらをクリックしてください。

Sophos Partners: Welcome to the Support Portal!

Japan Partners please click here - パートナ様はこちらをクリックしてください。