Our Global Support team is launching a new Support Portal in mid-August! [I]
Here are some of the features we are introducing! [Y]
- Create and manage your support cases
- Sophos Partners can manage cases on behalf of their customers
- More interactive ways to update and track a case
- View and manage cases created by others in your team
- Chat in real-time with one of our Support engineers
- Find solutions in our knowledgebase
- Manage your team's access to the Support Portal
Here's what to expect when it's released! [*]
- To get started on the new Support Portal, you'll need to register using your existing SophosID. If you do not have a SophosID, you'll be able to create one as part of the registration process. Registration is quick and easy!
- Information on how to register will be made available at go-live, in mid-August on this Community group
- Once you have registered, you will go to the Support Portal to create and manage your cases from that point forward
- You will continue to be able to call in to our Support Centres to open a case
- If you have any active cases at go-live, these will be migrated to the new Support Portal.
- You will receive an email from Sophos to let you know your new case number and provide further instructions
- Note: Your old case will be closed at that point
Check out the videos below for more information!
Sophos Customers: Welcome to the Support Portal
Japan Customers please click here - ユーザ様はこちらをクリックしてください。