Sophos Support is launching a new Support Portal!

❗ Our Global Support team is launching a new Support Portal in mid-August! ❗[I]

 

Here are some of the features we are introducing! [Y]

  • Create and manage your support cases
    • Sophos Partners can manage cases on behalf of their customers
  • More interactive ways to update and track a case
  • View and manage cases created by others in your team
  • Chat in real-time with one of our Support engineers
  • Find solutions in our knowledgebase
  • Manage your team's access to the Support Portal

 

Here's what to expect when it's released! [*]

  • To get started on the new Support Portal, you'll need to register using your existing SophosID. If you do not have a SophosID, you'll be able to create one as part of the registration process. Registration is quick and easy!
  • Information on how to register will be made available at go-live, in mid-August on this Community group
  • Once you have registered, you will go to the Support Portal to create and manage your cases from that point forward
  • You will continue to be able to call in to our Support Centres to open a case
  • If you have any active cases at go-live, these will be migrated to the new Support Portal.
    • You will receive an email from Sophos to let you know your new case number and provide further instructions
    • Note: Your old case will be closed at that point

Check out the videos below for more information!


Sophos Customers: Welcome to the Support Portal

Japan Customers please click here - ユーザ様はこちらをクリックしてください。


Sophos Partners: Welcome to the Support Portal!

Japan Partners please click here - パートナ様はこちらをクリックしてください。