24 Jun 2020

❗ Our Global Support team is launching a new Support Portal in mid-August! ❗[I]

Here are some of the features we are introducing! [Y]

Create and manage your support cases
- Sophos Partners can manage cases on behalf of their customers
More interactive ways to update and track a case
View and manage cases created by others in your team
Chat in real-time with one of our Support engineers
Find solutions in our knowledgebase
Manage your team's access to the Support Portal

Here's what to expect when it's released! [*]

To get started on the new Support Portal, you'll need to register using your existing SophosID. If you do not have a SophosID, you'll be able to create one as part of the registration process. Registration is quick and easy!
Information on how to register will be made available at go-live, in mid-August on this Community group
Once you have registered, you will go to the Support Portal to create and manage your cases from that point forward
You will continue to be able to call in to our Support Centres to open a case
If you have any active cases at go-live, these will be migrated to the new Support Portal.
- You will receive an email from Sophos to let you know your new case number and provide further instructions
- Note: Your old case will be closed at that point

Check out the videos below for more information!

Sophos Customers: Welcome to the Support Portal

Sophos Partners: Welcome to the Support Portal!