Community Blog

Hey Community, The Sophos SMS Mobile Notification Service is a free of charge service that provides proactive SMS alerting for Sophos products and Sophos Central services. You’re immediately prompted in the event an issue arises, so you’ll know exactly what’s going on, what the impact is, and how to fix it. Just sign up for the service and select the products for which you would like to receive...

Hi Community, We have had reports of some users experiencing issues while browsing the Sophos Community. There was a problem with some JavaScript files being removed. We took out the references to those files until they were replaced. Earlier today (Friday), the missing JavaScript files were replaced and we have just put the references to those files back in. Any users still experiencing issues are requested to...

I'm pleased to announce that very shortly we will be updating and improving the Sophos Community's search function. Searching on the community currently brings you existing community posts, community blog posts, PDF documentation, and knowledge base articles. This aims to deliver a lot of the support related content you maybe looking for. Shortly, when we move over to using https://search.sophos.com/ , your...

Hi All, Due to a planned maintenance update, the Sophos Community will be unavailable on Saturday, March 9th for approximately an hour at approximately 08:00 CST (14:00 GMT). The site will show a maintenance page during the work similar to: The work is urgently required and involves updates to make the platform more stable. Apologies for any inconvenience caused by this. Regards, Flo

Hi All, We have created a short survey to gather feedback on whether we should offer additional channels for contacting Sophos Technical Support via messaging apps. Currently customers can correspond with Support via phone, web form, email, web porta...

Hey Community, Happy New Year everyone! We'd like to recognize and thank our top 3 Sophos Community contributors for the year of 2018. For their outstanding contributions and wonderful assistance in our community, each user will receive a $100 gift certificate to The Sophos Store . Information about our leaderboard rewards program can be found here . Congratulations to the winners! Top 3 Community Users for...

Hey Community, Our top users for each product group leaderboard for Q1 and Q2 will receive a $10 gift certificate to The Sophos Store . Our leaderboard rewards program is outlined in this post . Congratulations to the winners and thank you to everyone for your valuable contributions to our community! Our Q3 Winners: Sophos UTM 9 BAlfson 3012 Points XG Firewall rfcat_vk 1911 Points Endpoint...

Hi Community, Due to a important scheduled update, the Sophos Community website will be unavailable on Saturday, November 24th starting at 23:00 UTC. The site should be offline for no longer than six (6) hours. Note that Knowledge Base articles will also be unavailable during this time period. A maintenance page will be displayed similar to : Regards, Flo

Hey Community, Our top users for each product group leaderboard for Q1 and Q2 will receive a $10 gift certificate to The Sophos Store . Our leaderboard rewards program is outlined in this post . Congratulations to the winners and thank you again for your valuable contributions to our community! Our Q1 Winners: Sophos UTM 9 BAlfson 3570 Points XG Firewall rfcat_vk 2333 Points Endpoint Security...

Hey Everyone, Due to planned maintenance, the Sophos Community will be unavailable on Saturday, April 14th for no more than 60 minutes. The site will show a maintenance page during the work similar to : This is currently scheduled for Saturday, April 14th starting at 06:00 PST, 08:00 CDT, 14:00 BST, 13:00 GMT, 18:30 IST and the site will be unavailable for no more than 60 minutes. Regards, Flo

Hey Community, We'd like to recognize and thank our top 3 Sophos Community contributors for the year of 2017. For their outstanding contributions and assistance in our community, each user will receive a $100 gift certificate to The Sophos Store . Information about our leaderboard rewards program can be found here . Congratulations to the winners! lferrara 19964 Points BAlfson 18811 Points ...

Hey Community, Our top users for each product group leaderboard for Q3 and Q4 will receive a $10 gift certificate to The Sophos Store . Our leaderboard rewards program is outlined in this post .Congratulations to the winners and thank you again for you...

Hey Sophos Community, Ever wondered what a Fraggle Attack is? What's a DDoS? Or what exactly a Man-In-The-Middle attack is?Look no further! Visit our Glossary of Technical Terms KB article for the definitions of terms commonly used with...

Hi All, Due to a planned maintenance update, the Sophos Community will be unavailable on Saturday, September 16th for between 15-30 minutes. The site will show a maintenance page during the work similar to: The update is currently scheduled Saturday, September 16th starting at 06:00 PST, 08:00 CDT, 14:00 BST, 13:00 GMT, 18:30 IST and will be unavailable for approximately 15-30 minutes. Sorry for the disruption...

Hi All, Due to a planned maintenance update the Sophos Community will be unavailable on Saturday August 26th for approx. 45 minutes. The site will show a maintenance page during the work similar to: The update is currently scheduled Saturday August 26th starting at 06:00 PST, 08:00 CDT, 14:00 BST, 13:00 GMT, 18:30 IST and will be unavailable for approximately 45 minutes. Sorry for the disruption but this update...

Hello, Users that topped each product group leaderboard for Q2 have received a $10 gift certificate to the Sophos Store . Our leaderboard rewards program is detailed in this post. Our Q3 winners will be announced early October. We now have 76,000 users in the Sophos Community! Our Q2 Winners: Aiman Ansari QC MichaelMcLannahan BAlfson lferrara JasonFell andrewmullins Holger MarkusGerstner jak Md. Arif Uddin Thank...

Sophos is aware of a new ransomware variant being seen in multiple countries today. Our investigation shows that this attack both encrypts files and the Master Boot Record (MBR) and can spread rapidly using several techniques, including the "EternalBlue" exploit of a vulnerability in the Windows Server Message Block (SMB) service, which Windows computers use to share files and printers across local networks...

I would like to introduce Christian , who has been helping out Sophos users (and employees!) for almost 8 years with ~6700 posts to date. Christian has been part of the IT industry since the 1970's and has a very interesting timeline of his involvement, which I will let him detail below. He has recently topped 4 category leaderboards (Sophos Home, Endpoint Security and Control, Free Tools and Server Protection) in...

Hello, As promised, we continue to reward our community leaders! Users that topped each product group leaderboard have received a $10 gift certificate to the Sophos Store . Our leaderboard rewards program is detailed in this post. We are now a community of approximately 67,000 registered users and your willingness to help others out is what makes it all work! There were 7 new winners this quarter, which is great to...

Hello, We are looking to make changes to how posts that are marked as answers are shown in the thread. Please evaluate the two options below and let me know in the comments (or in a private message) which you prefer, and any other feedback on this area. Current Implementation: Currently, the thread can be sorted by 'All Responses' or 'Answers Only'. All answers, both verified (green) and suggested...

I would like to introduce Luciano ( lferrara ), although with his prodigious output he may not need an introduction. Luciano is currently working as a Security Architect and has spent 13 years in the IT industry, starting out as a Technician at AMD. Luciano is currently the top contributor in the Community with almost 12000 points and over 3100 posts! He is an outstanding XG resource and is very generous in sharing his...

I would like to introduce the Community to David Okeyode , an IT Systems Engineer here at Sophos. David is a Sophos product specialist with outstanding knowledge of the IT field, and as a result, his work will be of use/interest to many of you. His YouTube channel has ~100 videos he created himself designed to help others understand and use Sophos products (among other things). I highly recommend you take some time...

Hello, To kick off the New Year I would like to thank the below contributors for going out of their way to help others out in the Community. Since we implemented product group leaderboards last October, these users have been on top and deserve some recognition. The user that topped each product group leaderboard received a $10 gift certificate to the Sophos Store , and the top 3 users for the sitewide leaderboard each...

Hello, We recently made a change to the way forum posts are shown in the Community. In our feedback sessions, users told us they would rather have user details above the post, not below, so we listened! Please see the example below for what posts look like now. Thank you for all your feedback and please keep letting us know of ways to improve your experience. Regards, Bob

**UPDATE: We are aware of the Time Machine issue persisting in 9.5.4. We apologize and we are currently working on the problem.** Hello, Two of the biggest issues users have reported recently are the Time Machine backup issue and the full scan stopped abnormally and was not completed issue. I'll detail both and what we are doing to address them. Time Machine Backup Issue (Sophos Home + Sophos Anti-Virus for...

Hey Community, I want to provide some detail on how we will be rewarding top contributors to our Community. Top contributors are shown via leaderboards, which I have posted on previously. There is a minimum threshold of at least 45 points to be considered as the top contributor for the group level quarterly payout. Rewards will be broken down as follows: At the sitewide level, there will be an annual payout...

I'd like to introduce Aditya, a Technical Support Engineer out of the Sophos Ahmedabad office who is dedicated to the Sophos Community and providing support via Twitter (find us @SophosSupport ). Aditya has just recently joined Sophos and we're glad to have him on board! Tell us a little bit about your background: "I was raised in both Malaysia and India, and since I have spent equal time in both countries...

Hello, Forum threads in our new Community now give you the option to select 'I have this question too' under the 'Thread Info' widget. If you are experiencing the same issue as the post has detailed, or if you simply have the same question you want answered, you should select this. Not only will you get a notification once there is an answer, but it will also help our network engineers identify what...

Hello, Our new Community now comes with preset avatars that you can easily assign your profile to give it a little personality! Help us brighten up the new site by changing your avatar. If you already have a picture of yourself (or of anything else) up, that's great and this post is not for you. Step 1: Go to your profile by clicking on the avatar icon in the top-right of the screen. From here click 'Profile'...

Hello, On September 10th we will be launching a new and upgraded version of the Sophos Community site! The upgrade window will last from approximately 2:00 PM - 8:00 PM UTC, (barring any unforeseen issues) and during this time you will not be able...

Hello, A big new change you'll notice is the addition of leaderboards across the site. There are two different variations, one that is sitewide and visible on the landing page , and one that tracks at the group (product) level. For example, XG has...

Hello, Recently we have made a change to our Knowledge Base. Previously, our KB articles were available in two locations, on Sophos.com and the Sophos Community. We are now focusing our effort on maintaining one instance of the Knowledge Base, which...

Hello, We've recently made some changes to the Activity Story Stream which we think will result in a better, more personalized experience for you. Now, when you are logged into the community, the Activity Story Stream (located below forums list...

Hello, Periodically we like to check-in with our members to gather feedback on what is and isn't working with the Sophos Community. Your responses will help shape the platform going forward. All feedback will be anonymous and shared with internal...

I'd like to introduce Aiman, a Network Security Engineer out of the Sophos India office who has recently been involved in the Email Appliance and Home forums. He is dedicated to the Sophos Community and will eventually be providing support via Twitter...