Update:
This issue has been resolved and delivery of new mail to support@sophos.com for existing cases is successful.
Customer and Partner emails to support@sophos.com for existing cases sent from 9:30 UTC on June 14th to 3:25 UTC on June 15th are being recovered and Support is proactively reaching out.
Note: Customers and Partners who sent an email to Support@sophos.com during this time window are requested to resend their message, if possible.
Customers and Partners requiring immediate assistance on existing cases should contact the Support Hotline.
Sophos is actively working to resolve reports of intermittent delays for inbound emails to existing Sophos Support cases (support@sophos.com).
- In the meantime, customers and partners are advised to login to the Support Portal to directly update their cases.
- Please visit this page for info on registering for the Sophos Support Portal.
Customers and partners requiring immediate assistance on existing cases should contact the Support Hotline:
- Please see our phone numbers listed under "For Critical Cases" on the Support Portal Homepage
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