We’re excited to announce that we have launched the new Sophos Support Portal, which makes it much easier for you to track and manage all your support cases.
You can now visit support.sophos.com to access and create support cases.
Please note that the process to create a support case has now changed. From now on, you will need to log into the new Sophos Support Portal with your SophosID. If you do not have a SophosID yet, you’ll be able to create one as part of the registration process. Registration is quick and easy. You can find more information on how to register on our Community page.
Once logged in, you can conveniently create, manage, and follow cases in the Support Portal.
You can also still call in to our support centers to open a case. You can find our phone numbers on the support pages.
Active cases have been migrated to the new Support Portal. If you have an open case with us, you should have received an email with your new case number and further instructions. Please don’t worry that your old case has been closed, as that is just a result of the migration to the new portal.
Your Sophos partner is now able to manage cases on your behalf and escalate cases to support management. This Community page includes a link to the knowledgebase article that explains how you can give your partner access to view your assets and create cases on your behalf. You will still be able to log in and track cases that your partner is managing for you.
Visit our Community page for a demo and the latest information or if you need any help.
had my email attached to the wrong company, had it fixed last week , this morning it has reverted
Hi Arturas Jakubauskas,
We apologize for the inconvenience! I have sent you a PM to follow up on this.
That new page is terrible.
No tracking, no communication, Cases being closed with no comments. RMA cases take a week!