New Sophos Support Phone Numbers in Effect July 1st, 2023

  • Sophos Wireless Update MR v2.3.4-5 release

    Overview The following bug has been resolved in the MR v2.3.4-5 release. Bug fixes Issue Key          Summary CWIFI-12931-      The APX320 experiences intermittent behavior where the ethernet Rx gets into a stu...
  • Release Notes for APX update AP FW 11.0.021

    Overview The product team is pleased to announce the maintenance firmware update for Sophos APX firmware version 11.0.021 with important security, hardening enhancements, and reliability fixes. Bug Fixes NAF-244- The APX320 experiences intermittent b...
  • Sophos Wireless Update MR v2.3.4-4 release

    Overview The following bugs have been resolved in the MR v2.3.4-4 release. Bug fixes: Issue Key         Summary   CWIFI-13039    The APX Access Point goes offline after a kernel OOPs. CWIFI-13024&nb...
  • Release Note for APX update | AP FW 11.0.020

    Overview Sophos Wireless APX is getting upgraded for better performance. These changes require firmware updates if used with Sophos UTM or Sophos XG / XGS Firewall.  There is no impact on features, capabilities, or other functionality of the acc...
  • End-of-Life (EOL) Extension: AP Series Access Points

    Due to the ongoing supply chain situation and general Wi-Fi component availability, we have decided to extend the end-of-life (EOL) date for the following AP Series models: AP 15/15C AP 55/55C AP 100/100C/100X The new EOL date is December 31, 2023,...
  • AP Series EOL Planning and Wi-Fi 6 / Wi-Fi 6E

    JUNE 27, 2022 - PLEASE NOTE: THE EOL DATE FOR THE AP SERIES HAS BEEN EXTENDED TO DEC 31, 2023. Read more. To answer the many questions we've received about our wireless roadmap, we've just published first information on our Partner News Blo...
  • Release Notes for APX Series Update | AP FW 11.0.019

    Overview  Starting in April, all new APX Series access points which are shipped from Sophos warehouses will have an under-the-hood hardware upgrade. For these access points to be registered with either Sophos UTM (SG Series) or Sophos ...
  • Release Notes & News: The  AP firmware 11.0.018 for Sophos Firewall OS (SFOS)

    Hi Community!  The  AP firmware 11.0.018 has been released for Sophos Firewall OS (SFOS). This pattern update has a fix for APX 120 update issue which was discovered during AP Firmware 11.0.017 release. News: Maintenance ReleaseBugfixe...
  • The  AP firmware 11.0.017 for Sophos Firewall OS (SFOS)

    Hi Community!   The  AP firmware 11.0.017 has been released for Sophos Firewall OS (SFOS). This pattern update has a fix for the recently discovered Wi-Fi vulnerabilities AKA FragAttacks in legacy Access Points.  In addition to the patch, t...
  • Sophos Wireless: Removal of License Requirement in Sophos Central

    The global pandemic has forced organizations to rethink their approach to connectivity, access, and IT management. With more solutions moving to the cloud, and workforces becoming more distributed, the need for flexible, remote management and scalabl...
  • Sophos Wireless Update 2.3.2 - Firmware (Staged Release)

    Overview  The Anatel certification for the Sophos APX 320X outdoor model is now complete and Sophos Wireless v2.3.2 brings the support for this model to operate in Brazil.  Bug fixes   Issue Key Summary CWIFI-12378   ...
  • Sophos Wireless Update 2.3.1-7 - Firmware (staged release)

    Overview  Sophos Wireless v2.3.1-7 is a maintenance release that fixes an internally found issue seen on some APX 320X models only.  Bug Fixes Issue Key Summary CWIFI-12434 APX320X: AP fails to boot from backup partition when the prima...
  • Sophos Wireless Update 2.3.1 - Firmware (staged release)

    Overview  Sophos Wireless v2.3.1-5 brings support for the new APX 320X outdoor access point plus a few bug fixes to improve your overall Wi-Fi experience. APX 320X Outdoor Access Point The new APX 320X outdoor access point will start ship...
  • Sophos Wireless Update 2.3 - Firmware (staged release)

    [Update - 7/08/2020]

    All Central regions have been updated with the AP firmware 2.3.0-7 to resolve the issue that caused APX 120 devices to become unresponsive and non-functional. New APX 120s can now be registered. Previously registered APX 120s can now also be upgraded to the latest firmware.

    Customers with unresponsive APX 120 access points should contact support for further assistance.

    KBA 135669 has been updated.

  • Sophos Wireless Update 2.2.1 - Firmware (staged release)


    Sophos Wireless v2.2.1-2 introduces a number of enhancements to improve the hotspot functionality. You can now customize the session time for each device which connects to a hotspot using social login and also configure the maximum device connection limit for voucher-based hotspots. Additionally, there are few bug fixes which will enhance the overall user experience.

    New Feature/Enhancement :

    1. Social Login with…
  • Sophos Wireless Update 2.2 - Firmware (staged release)


    Version 2.2.0-19 is an AP firmware release which provides the support on the access point for some upcoming new features. 

    Please note:The following new features will not be visible in the user interface until the Sophos Central update has been released. This is currently scheduled for December 2019.

    • Social login as an authentication type for captive portals
    • Captive portal customization options

    New Feature…

  • Sophos Wireless Update 2.1.3 (Staged release)


    The v2.1.3-2 release brings a number of bug fixes which help to deliver an overall better Wi-Fi experience.

    Bug Fixes

    Issue Key



    Few client disconnections are observed when Rogue AP is enabled


    Auth DOS Attack: Kernel crash observed on APX320


    Legacy AP models AP100/55 does not support more than 120 clients per radio



  • Sophos Wireless Update 2.1.2 (Staged release)


    The v2.1.2-1 release brings a few bug fixes to deliver a better Wi-Fi experience overall. 

    Bug Fixes :

    Issue Key



    APX eth0 physical mac address changed to virtual mac.


    Hostapd is not getting restarted when it gets killed


    Tx/Rx Workload Calculation Is Showing Wrong Value


    Packet Capture Fails when we have a Guest + NAT SSID


  • Sophos Wireless Update 2.1.1 (Staged release)


    The v2.1.1-2 release brings a number of feature enhancements and bugfixes to deliver a better Wi-Fi experience overall.

    New features/Enhancements :

    1. Workload :

     Now more information on the workload can be seen under Access Points. New information includes the following and can be visible in the UI as shown in PIC-1

    • TX/SEC
    • RX/SEC




  • Sophos Wireless Update 2.1 (Staged release)

    Sophos Wireless Update 2.1 (Staged release) 

    The release v2.1.0-3 brings more visibility to the wireless network with new features such as debugging, accounting, and supportability. It also addresses false alerts and improves wireless client scalability for the Sophos APX Series. 

    New features
    1. Wireless Diagnostics :  Added to the main navigation, which adds the following features:
    • Event logging and reports
    • Collecting logs…
  • Sophos Wireless Update 2.0.0-12 (Staged release)

    Release v2.0.0-12 brings some of the key stability, connectivity and  vulnerability fixes to Central Wireless Access Point

     (Staged release will start from September 27th - Multiple regions)

     Issues fixed in v2.0.0-12

    Issue Key Description CWIFI-9449 5GHz SSID not broadcasting  in APX320 when mesh in enabled CWIFI-9288 Nest Camera unable to re-associate CWIFI-9411 DFS channels list for AU country code should be available…
  • Sophos Wireless Update 2.0 (Staged release)

    Sophos Wireless Update 2.0.0-8 (Staged release will start from July 27th - multiple regions)

    Sophos Wireless provides a simple, effective way to manage and secure your wireless networks. When using our Security Heartbeat™ enabled APX Series access points, you can monitor the health status of any Sophos Central managed endpoint or mobile device and so automatically restrict web access on trusted Wi-Fi networks to prevent…

  • Sophos Wireless Update 1.16.0 (Staged release)

    Sophos Wireless release 1.16 is all about quality, performance improvements, with some feature enhancements.    The latest improvements to Sophos Wireless provide an improved usage experience for administrators. This is a sta...
  • Sophos Wireless Update 1.15.0 (Staged release)

    Sophos Wireless - Central based Wi-Fi solution Quality and Stability improvement release details. (1.15.0)
  • AP firmware update (1.10.1-4)

    We just released a new AP firmware with the following changes:

    CWIFI-7320 - dnsmasq vulnerabilities

    The new firmware will be installed according to the update schedule you have defined.


    What To Do If Your AP Remains Offline

    In some cases, an Access Point may still appear as Offline in Central Admin after it is upgraded. Re-registering the affected AP(s) with the following steps will resolve the issue:

    1. Navigate to My Pr…