Due to a vendor software degradation, intermittent issues when opening or updating Sophos Support cases have been observed on Sophos Support Portal and Partner Portal.
In the meantime, customers and partners requiring immediate assistance should contact the Support Hotline numbers. Sophos Hotline numbers for your region, please see https://doc.sophos.com/support/help/en-us/contact/index.html
Follow this incident at status.sophos.com and Subscribe to Sophos Notifications to stay informed.
