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Support Portal

Support Portal

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  • Best Practices when opening a case with Sophos Support…

    Hi All, To better expedite the support process and ensure that your issue is handled as quickly as…
    emmosophos
    emmosophos
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How-To Quick Links
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⁃ Sophos Customers: Case Creation
⁃ Sophos Partners: Case Creation
Sophos Customers: Welcome to the Support Portal

Japan Customers please click here - ユーザ様はこちらをクリックしてください。
Sophos Partners: Welcome to the Support Portal

Japan Partners please click here - パートナ様はこちらをクリックしてください。
Latest Support Portal Announcements
  • Advisory: Sophos Support Portal - Login Issue

    Sophos Author
    Sophos Author
    Update The issue has been resolved. The cause was related…
    • 13 Feb 2021
  • Support Portal disabled for essential update

    Sophos Author
    Sophos Author
    Update January 23rd, 2021The Support Portal is now…
    • 8 Jan 2021
  • FAQ: Support portal exposure notification email

    Sophos Author
    Sophos Author
    Sophos will continue to update this list as required…
    • 26 Nov 2020
>
Forum Topics
  • Recommended Reads

    2 discussions
    emmosophos
    Best Practices when opening a case with Sophos Support. 4 months ago
  • Feedback and Ideas

    We want to know how to make the portal work better for you. Post your ideas and feedback to help us achieve that.
    14 questions
    Shweta
    RE: no chat response - ended by agent 21 days ago
  • Issues and Bugs

    Spotted a bug or have a problem? Post your issues here!
    23 questions
    emmosophos
    RE: Can't figure out how to submit a new support ticket 4 days ago
Recommended Reads
  • Discussion

    Best Practices when opening a case with Sophos Support.

    3508 views
    0 replies
    Started 4 months ago
    by emmosophos
  • Discussion

    Sophos Partners: Sample template for customers to grant portal access

    889 views
    0 replies
    Started 6 months ago
    by FloSupport
Latest Support Portal Community Discussions
  • Answered

    How to generate ticket number +1

    1042 views
    1 reply
    Latest 3 months ago
    by Shweta
  • Suggested Answer

    Login Into the Support Portal with Microsoft login 0

    590 views
    1 reply
    Latest 3 months ago
    by Shweta
  • Answered

    Big complaints about the new support portal +1

    870 views
    4 replies
    Latest 3 months ago
    by LHerzog
  • Suggested Answer

    E-Mails from new Sophos ticket system not reaching our systems ever since the cutover 0

    708 views
    8 replies
    Latest 4 months ago
    by SecilYanik
  • Suggested Answer

    Tickets falling into a black hole? 0

    1664 views
    13 replies
    Latest 4 months ago
    by SecilYanik
  • Discussion

    Best Practices when opening a case with Sophos Support.

    3508 views
    0 replies
    Started 4 months ago
    by emmosophos
  • Not Answered

    Sophos support portal issue 0

    837 views
    1 reply
    Latest 4 months ago
    by Shweta
  • Suggested Answer

    Need a Support Portal forum in ideas.sophos.com 0

    455 views
    1 reply
    Latest 4 months ago
    by FloSupport
  • Not Answered

    Need help with installing free version of Sophos Antivirus not the trial. 0

    798 views
    2 replies
    Latest 5 months ago
    by Nathan Brown
  • Suggested Answer

    Recovery Key 0

    432 views
    1 reply
    Latest 5 months ago
    by Shweta
  • Suggested Answer

    RMAs 0

    511 views
    1 reply
    Latest 5 months ago
    by SecilYanik
  • Suggested Answer

    KB Bookmark 0

    514 views
    2 replies
    Latest 5 months ago
    by Roberto Zorzi
  • Suggested Answer

    Lack of preparation for the "people" part of the systems 0

    507 views
    2 replies
    Latest 5 months ago
    by SecilYanik
  • Not Answered

    KnowledgeBase transfer to Support Portal not completed correctly according to my first experience with existing links to community.sophos.com/kb 0

    376 views
    2 replies
    Latest 5 months ago
    by SecilYanik
  • Suggested Answer

    Email conversations not being logged in a ticket 0

    346 views
    1 reply
    Latest 6 months ago
    by Secil Test
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