Sophos Community

Latest Support Portal Announcements

Advisory: Sophos Support Portal - Login Issue

Sophos Author

Update The issue has been resolved. The cause was related…
- 13 Feb 2021
Support Portal disabled for essential update

Sophos Author

Update January 23rd, 2021The Support Portal is now…
- 8 Jan 2021
FAQ: Support portal exposure notification email

Sophos Author

Sophos will continue to update this list as required…
- 26 Nov 2020

Forum Topics

Recommended Reads

2 discussions

Best Practices when opening a case with Sophos Support. 4 months ago
Feedback and Ideas

We want to know how to make the portal work better for you. Post your ideas and feedback to help us achieve that.

14 questions

RE: no chat response - ended by agent 21 days ago
Issues and Bugs

Spotted a bug or have a problem? Post your issues here!

23 questions

RE: Can't figure out how to submit a new support ticket 4 days ago

Recommended Reads

Discussion

Best Practices when opening a case with Sophos Support.

3508 views

0 replies

Started 4 months ago
by emmosophos
Discussion

Sophos Partners: Sample template for customers to grant portal access

889 views

0 replies

Started 6 months ago
by FloSupport

Latest Support Portal Community Discussions

Answered

How to generate ticket number +1

1042 views

1 reply

Latest 3 months ago
by Shweta
Suggested Answer

Login Into the Support Portal with Microsoft login 0

590 views

1 reply

Latest 3 months ago
by Shweta
Answered

Big complaints about the new support portal +1

870 views

4 replies

Latest 3 months ago
by LHerzog
Suggested Answer

E-Mails from new Sophos ticket system not reaching our systems ever since the cutover 0

708 views

8 replies

Latest 4 months ago
by SecilYanik
Suggested Answer

Tickets falling into a black hole? 0

1664 views

13 replies

Latest 4 months ago
by SecilYanik
Discussion

Best Practices when opening a case with Sophos Support.

3508 views

0 replies

Started 4 months ago
by emmosophos
Not Answered

Sophos support portal issue 0

837 views

1 reply

Latest 4 months ago
by Shweta
Suggested Answer

Need a Support Portal forum in ideas.sophos.com 0

455 views

1 reply

Latest 4 months ago
by FloSupport
Not Answered

Need help with installing free version of Sophos Antivirus not the trial. 0

798 views

2 replies

Latest 5 months ago
by Nathan Brown
Suggested Answer

Recovery Key 0

432 views

1 reply

Latest 5 months ago
by Shweta
Suggested Answer

RMAs 0

511 views

1 reply

Latest 5 months ago
by SecilYanik
Suggested Answer

KB Bookmark 0

514 views

2 replies

Latest 5 months ago
by Roberto Zorzi
Suggested Answer

Lack of preparation for the "people" part of the systems 0

507 views

2 replies

Latest 5 months ago
by SecilYanik
Not Answered

KnowledgeBase transfer to Support Portal not completed correctly according to my first experience with existing links to community.sophos.com/kb 0

376 views

2 replies

Latest 5 months ago
by SecilYanik
Suggested Answer

Email conversations not being logged in a ticket 0

346 views

1 reply

Latest 6 months ago
by Secil Test