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Sample Submissions - why not getting mail response for URL submission?

LHerzog over 3 years ago

Hello,

we need to enter a mail address when submitting a URL re-categorization.

https://support.sophos.com/support/s/filesubmission?language=en_US

Why is there no response about the request then? This is still a black hole.

You never know if or when a URL has been re-categorized.

When I create a file sample on the other hand, a regular support case is created automatically.

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0 GlennSen over 3 years ago

Hi,

Allow us to check this with the concerned team and get back to you.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

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0 FloSupport over 3 years ago in reply to GlennSen

Hi LHerzog,

I've followed up with the team regarding your feedback. They are aware of this process gap and are actively working to improve our system and procedures to make this experience better.

I will provide additional updates as they become available.

Florentino
Director, Global Community & Digital Support
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0 LHerzog over 3 years ago in reply to FloSupport

Thank you.

I whish it was the only thing not working properly with samples.

Look at this virus sample submission from 12th May - 8 days old - Status "New" - Sample submission seems usless to me


03985809

Sample File - Company - Name - 12/5/2021 10:26:41 GMT   Medium   New   12.05.2021 10:26   12.05.2021 10:26   SamplesBucket
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0 LHerzog over 3 years ago in reply to LHerzog

URL submission is still a black hole. Please implement notifications for the recategorization asap. What a waste of ressource that I need to create a case for such a small change.
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0 LHerzog over 3 years ago in reply to LHerzog

URL submission is still a black hole. Please implement notifications for the recategorization asap. What a waste of ressource that I need to create a case for such a small change.
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