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To better expedite the support process and ensure that your issue is handled as quickly as possible, it’s highly recommended to ensure that you provide as much relevant information as possible when you raise a support case.
We’ve outlined some best practices below when raising a support case with Sophos Support.
Important: For any urgent P1 issue (network outage, etc.) we always recommend that you contact Support directly via our Support hotline https://secure2.sophos.com/en-us/support.aspx
Available resources to help resolve your issue
Opening a Support Case
When raising a support case, make sure to first reference this KBA (Knowledge Base Article)
Things to keep in mind