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Sample Submissions - why not getting mail response for URL submission?

Hello,

we need to enter a mail address when submitting a URL re-categorization.

https://support.sophos.com/support/s/filesubmission?language=en_US

Why is there no response about the request then? This is still a black hole.

You never know if or when a URL has been re-categorized.

When I create a file sample on the other hand, a regular support case is created automatically.



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