UPDATE: THIS ISSUE HAS BEEN SOLVED - PLEASE RE TRY ACTIVATING SANDBOXIE NORMALLY. LET US KNOW IF YOU ENCOUNTER ANY NEW ISSUES WITH ACTIVATIONS.
If you are experiencing issues activating Sandboxie, please be sure of the following:
1 - You are using Sandboxie 5.302- TLS 1.1/2 is not turned off (click on start type inetcpl.cpl --> Go to the Advanced tab and ensure Use TLS is checked)
If the problems persist, please provide the following information in this thread:
1- Sandboxie version
2 - Screenshot of the error message
3 - Screenshot of TLS settings as covered above
4 - Windows update status (is it up to date, if so what version? )
Also, please let us know if the Offline Activation works for you:
Offline activation --> please use this link, as the one in the offline activations steps will failOffline activation steps
Good day Sandboxie staff.
I updated to sandboxie 5.30 and I am unable to register and activate my product. I provided the information you requested below.
1 - Yes I'm using Sandboxie 5.302- Yes TLS 1.1/2 is not turned off.
Also, please let us know if the Offline Activation works for you: Does Not Work
Thank you for the information, I have alerted the devs for review and next steps.
I'll post an update as soon as they provide me with one.
Barb@SophosCommunity Support Engineer | Sophos Technical Support Knowledge Base | @SophosSupport | Sign up for SMS Alerts If a post solves your question use the 'This helped me' link.
1 - Sandboxie version
"Product activation failed: The License Server did not specify reason for failure of activation."
3 - Screenshot of the TLS settings as covered above
4 - Windows update status (is it up to date, if so what version?)
Offline Activation says "Invalid data entered." rather than my Activation Key when I enter all of the requested information.
I have Sandboxie version 5.30 (64 bit) with Windows 10 Professional.
TLS settings are as suggested.
The error message is: Your license key has no expiration date.
I have bought a lifetime license for Home Use on 3 computers.
Seems the 5.30 version cannot handle lifetime licensing.Perhaps a fake date in year 2099 could help?
Thank you for providing the information. I have been sharing it with the devs and website team so that they can investigate and correct the problems.I'll post an update as soon as I receive one.
Thank you for your understanding!
1 - Sandboxie version is 5.30
2 - Message is "Product activation failed: The License Server did not specify reason for failure of activation."
3 - All TLS settings are checked.
4 - Windows10 Version 1809
I bought a lifetime license back in 2012 and still have the email for it saved.
What is meant by system code and where can I find it ?! Since the update to version 5.30 Sandboxie is no longer registered and I can no longer use my advantages of the LIFETIME license! I have also tried to downgrade to version 5.28 and yet the product key is no longer accepted!
I have Win7 Professional 64-Bit with current Updates!
Having same issue. Why don't you disable license check until you figure this out? No need to inconvenience all your customers with lifetime licenses.
I am also having issues with activation of the Sandboxie since I downloaded version 5.30.
I was trying several times to activate, but without success.
License Type: LifetimeSandboxie Version: 5.30 (x64)
Screenshot of the error message:
Screenshot of the required internet settings:
Windows 10: Version 1803 Build 17134.706 (x64)
NOTE: Additionally, offline activation fails too, screenshot: