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Error 0xC0190005, Failed to Open a Transacted Registry Key, or Transaction support within the specified resource manager is not started or was shut down due to an error. during install or starting of Sophos Anti-Virus components or services
Created: 27 May 2016
Due to an issue with the MS Registry Transaction process, we may not be able to write to registry keys correctly.
Reporting of 400. 401, 403, 404, and 500 Intermittent Errors Experienced when using the Sophos Central Partner and Sophos Central Admin dashboards
Created: 26 May 2016
There have been sporadic and intermittent reports from both partners and customers concerning errors that they experienced when using the Sophos Central Partner or Sophos Central Admin dashboards. These reported problems are very inconsistent and difficult to pin down as they resolve themselves or go away after a period of time. Therefore, we are asking our users to help in acquiring as much information as possible at the time of the incident.
Sending an app installation task to an iOS 9.3.2 device causes the error "The iTunes Store ID of the application could not be validated"
Created: 25 May 2016
This article describes an issue which appears when trying to send an install application task to an iOS 9.3.2 device with a Sophos Mobile Control server.
Bugcheck: BAD_POOL_HEADER (19) and using Microsoft Verifier
Created: 23 May 2016
Often when getting bugcheck code 19, BAD_POOL_HEADER, it is necessary to use Verifier to obtain a more meaningful dump. This article describes how to use Verifier to configure the computer to obtain a dump when a problematic driver causes an issue.
Update on OS X may fail with update server not reachable in the GUI
Created: 20 May 2016
A new mime type has been introduced and has to be added to the web server mime types
Sophos PureMessage service terminates unexpectedly when enabling Exchange store scanning
Created: 18 May 2016
When enabling Exchange store scanning, the Sophos PureMessage service (SavexSrvc.exe) terminates unexpectedly.
Sophos Secure Email for Android could not connect to mail server which uses a self-signed certificate
Created: 18 May 2016
This article explains an issue with Sophos Secure Email for Android which cannot connect to an email server with a self-signed certificate and how to establish the connection
Information on Sophos Update Manager (SUM) 1.6.0
Created: 17 May 2016
This article provides information on the upcoming Sophos Update Manager (SUM) 1.6.0 release.
Sophos Anti-Virus for Linux. Updated Virus Data version on Linux Endpoint not reported in Enterprise Console Computer Details until RMS is restarted.
Created: 13 May 2016
SAV for Linux. Virus data version in Enterprise Console temporarily shown as previous version following upgrade from RMS 3 to RMS 4.
Status messages of the Web Gateway agent
Created: 9 May 2016
A list of messages that the Sophos Central Web Gateway agent will display