[SOLVED]Activation Failed - Fixed as of May 13th - Please provide feedback

1 - You are using Sandboxie 5.30

2- TLS 1.1/2 is not turned off (click on start type inetcpl.cpl --> Go to the Advanced tab and ensure Use TLS is checked) 

If the problems persist, please provide the following information in this thread:

1- Sandboxie version

see above

2 - Screenshot of the error message

3 - Screenshot of TLS settings as covered above

see above

4 - Windows update status (is it up to date, if so what version? )

All of a sudden I'm getting calls from my clients that have purchased keys ell me that the are begin told that there keys are not valid 

What is going on these are clients that have been using Sandboxie for years and  purchased keys

Do I have to buy them new keys, this is not ggod

Wow, so you are having activation problems for more then two weeks now and are unable to fix them? Instead you are pushing the update to all users. That's the best support I've ever experienced!

1.) SandboxIE 5.30 64 bit (Originally purchased Feb 11, 2008, Lifetime License)

2.) I see the following errors:

When trying to activate within SandboxIE:

SandboxIE License Manager
Product activation failed: The License Server did not specify reason for the failure of activation.

When I try to generate an offline activation code:

Your Activation Key: Invalid data entered.

3.) TLS 1.0, 1.1 and 1.2 are all enabled

4.) Windows is completely up to date.  I am using Windows 10 Pro, Version 1809, Build 17763.475

I use SandboxIE a *lot*, so I would appreciate a quick resolution to this issue.

I too have gotten the error and the message about no expiration date.  it seems the lifetime license is causing problems with the activation check because there is no expiration date, so anyone with this particular situation will simply have to wait for the next version to come out that should have the license check fixed.

message to developers and programmers, I see 3 possible solutions:

1- edit the license check to something like
    = if (not (lifetime phrase used)), then (check expire date > today)
   or whatever for the coding needed.  I have not bothered to look into which language or system was used, but that simple logic should be able to be done in the license/activation check.

2- go into the database and create a couple hundred year expiration date for all lifetime members so that the license activation check doesn't throw a fit by not having an expire date.

3- re-issue lifetime licenses to everyone who has ever bought a lifetime license that has a couple hundred year expire date built in, but this seems to be the worst option because not everyone will have the same email address or contact info, etc.

#1 is probably your best option to fix the problem.


and definitely, definitely, definitely, most definitely, disable the license check until the lifetime expire issue can be fixed as Dwayne Peterson suggested

1- Sandboxie version

5.30

2 - Screenshot of the error message

3 - Screenshot of TLS settings as covered above

4 - Windows update status (is it up to date, if so what version? )

Up to date,

Also, please let us know if the Offline Activation works for you:

No, it failed, with this error

Sandboxie 5.30

Offline activation did not work.

Thank you.

1. 5.30

2.

3.

4. Windows 10 Pro 1809 10.0.17763.475

Off line activation failed.

1.

2.

3.

4.

Sandboxie version 5.30 32-bit

Error message:

When I tried with offline activation, the error message was: Invalid data entered.

TLS settings:

Windows update status: up to date, Windows 7 Ultimate, 32-bit

Please inform me if  there is anything else I need to do, or will the reactivation be automatically executed after you have made the necessary correction?