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Sophos Central Mobile Alert: Android Enterprise connection error...

Hi Sophos-Experts!

We sporadic get an central alert like this:

Android Enterprise connection error (Unauthorized access. Make sure all required APIs are enabled.)

I can't find any documentation on this error, can someone please explain whats the matter?

Thank you in advance!



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  • Hi Shweta,

    the problem was in the main solved by the Sophos Global Escalation Support Team.
    The root cause was the removal of the initial admin from Google Play. I re-added that account and now the error isn't occuring anymore.

    Thank you very much for your support!

    Christian

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