Overview

This article describes how to get log files from Sophos apps which are installed on a mobile device

The following sections are covered:

• What to do
• Related information
• Feedback and contact

Applies to the following Sophos products and versions
Mobile Control

What to do

Retrieve Sophos Mobile Control, Sophos Mobile Security and Sophos Secure Workspace client log files

To get the log files from the two applications use the "Send logs" option within the Sophos Mobile Control client.

• Open the Sophos Mobile Control client app
• Click on the menu button (Android)  or the Info button (iOS) of the SMC client app
• Select Send log
  This will open the Share with dialog where you can choose to send the log via mail or upload it to a cloud storage provider.

Using this option will collect and zip all log files from Sophos Mobile Control and Sophos Mobile Security
This procedure also works for iOS.

Note: For Android this procedure does not work if sharing of files is disabled via a restrictions profile. If that is the case, retrieving logs is not possible.

Retrieve Sophos Secure Email log files

To get log files from Sophos Secure Email the app must be configured via a container policy. If this is the case, use the following procedure:

• Open Sophos Secure Email
• Open the Settings
• Go to General
• Select Send Logs to the Support Team - this will send an email with the logs attached to the email address configured within the Corporate email container policy.

Related information

Apple iOS Device logging

Feedback and contact

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