Overview

This knowledge base article provides the steps on how to get log files from the Sophos app that is installed on an Android or iOS device.

The following sections are covered:

• What to do
  • Retrieve logs from the installed Sophos Mobile Control
  • Retrieve logs from non-managed or third party managed Sophos apps
• Related information
• Feedback and contact

Applies to the following Sophos products and versions
Sophos Mobile

What to do

Retrieve logs from the installed Sophos Mobile Control

1. Open Sophos Mobile Control.
2. Tap on the three horizontal lines at the upper-left.
3. Click Send log.
4. Choose the application to send the logs.

Note: For Android, the steps will not work if sharing of files is disabled via a restrictions profile. If that is the case, retrieving logs is not possible.

All logs from the following managed Sophos apps are gathered automatically:

• Sophos Mobile Control
• Sophos Intercept X for Mobile
• Sophos Secure Workspace
• Sophos Secure Email 

Retrieve logs from non-managed or third party managed Sophos apps

If the Sophos apps are not managed by Sophos Mobile, the log files have to be retrieved manually. This can be the case for Sophos Intercept X for Mobile, and Sophos Secure Workspace for Android or iOS.

For Android

• Sophos Secure Workspace
  
  
  1. At the upper-left, click the three horizontal lines.
  2. Click Settings.
  3. Click Send trace.
  4. Choose the app to send the logs.
  
  
• Sophos Intercept X for Mobile
  
  
  1. At the upper-left, click the three horizontal lines.
  2. Click Settings.
  3. Under Tracing, click Send log by email.
  4. Choose the app to send the logs.

For iOS

• Sophos Secure Workspace
  
  
  1. At the upper-right, click the three dots.
  2. Click Settings.
  3. Under Diagnostics, click Send log files.
  4. Choose the app to send the logs.


• Sophos Intercept X for Mobile
  
  
  1. At the upper-left, click the three horizontal lines.
  2. Click Settings.
  3. Under DIAGNOSTICS, click Send log files.

Related information

• Sophos Mobile: Apple iOS device logging

Feedback and contact

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