Reflexion engineers will be conducting a software update release this Friday, February 3, 2017, between the hours of 10:00 PM and 01:00 AM EST (UTC -5). Users will experience periods of delivery latency during this time period. Additionally, Reflexion's user interface will not be available during this time; all updates will be posted upon completion of the maintenance.
On Friday 18th November, we are upgrading our spam filter engine to improve Reflexion's spam filtering capabilities. This upgrade will give you a better email experience, as we work to eliminate more of the unwanted email from your inbox. We still encourage you to send all missed spam to Support.Missed@Reflexion.net; all these submissions are evaluated and used to enhance the spam engines effectiveness.
As we are…
Reflexion is currently experiencing delays in the encryption and delivery of encrypted email. This impacts all Encryption customers. This post will be updated with further information as it becomes available.
Bob Ianson | Sophos Community Manager
We will be releasing a new version of Reflexion Total Control (RTC version 8.10.0) on Friday October 7th starting at 10 pm EDT. The process should take no more than 3 hours. Customers may experience a 20 minute delay during this time.
RTC 8.10.0 update includes:
1) Fixes the issue where a new API session would invalidate an older session.
2) Enterprise Administrators will now be allowed to access and modify their enterprises…
Users of Reflexion Encryption may be experiencing an issue where they receive an NDR message stating that an email was not sent due to a "zixmail decrypt failed:[ZIX_CRYPTO_KEYNOTFND_ERROR]. ". Our Engineers are aware of this issue, and are currently working to resolve it. If you receive this message, please try to send the email again at a later time.
Reflexion engineers will be conducting routine maintenance to the Tickets.Reflexion.net website this Wednesday morning, September 21, 2016, between the hours of 0700 and 0800 EDT (UTC -4). During this time, if you visit https://tickets.reflexion.net you will be redirected to www.Reflexion.net. You can open support cases by clicking on the Support link in www.Refexion.net, or by emailing Support@Reflexion.net. All updates…
Some customers may experience a delay with being able to view messages delivered between 9/10 – 9/12 in their RADAR portal. Our Engineering team is aware and taking steps to index this mail into RADAR as quickly as possible. In some instances, it may take up to several days for all messages to appear in RADAR. We apologize for any inconvenience this has caused and rest assured we are always looking at implementing…
The release of Reflexion Total Control (RTC version 8.0) has been postponed to Saturday August 20th starting at 10 pm EDT. The process should take no more than 3 hours, and customers may experience a 20 minute delay during this time.
We will be releasing a new version of Reflexion Total Control (RTC version 8.0) on Friday August 19th starting at 10 pm EDT. The process should take no more than 3 hours, and customers may experience a 20 minute delay during this time.
RTC 8.0 includes a new feature:
Macro blocking – this feature will block any attachments that contain macros. This feature can be set at both enterprise and user levels.
We wanted to bring to your attention that our Data Center Operations Team will be performing a maintenance upgrade to our Reflexion infrastructure starting at 10:00 PM Eastern Time Friday, August 12, 2016. During this upgrade users may experience some delays to email delivery. We don’t expect the maintenance window or any email delays to exceed beyond 2 hours.
UPDATE: This is now RESOLVED
Reflexion has received reports of outbound email being blocked by some Microsoft email solutions (not including Office 365). Our engineers are working with Microsoft to resolve the issue; updates will be provided on this page as soon as available.
We are currently experiencing a delay in Radar and archived email. Email is processing, but you will see a delay in the ability to view new email through the Radar Portal. At the current time our engineering team anticipates that there...
We are currently experiencing a delay in Radar and archived email. Email is processing, but you will see a delay in the ability to view new email through the Radar Portal. Our team is currently working on determining the length of delay that can...
Original Author: Andrew Serody - Posted July 1st 2016
Secure Mail issue is now resolved and all encrypted mail is now able to be sent and accessed.
Thank you for your patience.
Our Secure Mail Partner is currently experiencing a temporary issue with their Encryption service.
During this time our secure mail recipients may experience the following symptoms:
Original Author: Andrew Serody - Posted June 30th 2016
External Office 365 email/outlook.com issue has been resolved and all queues are sending and receiving email with no delays. As mentioned prior, this Office 365 and delayed email issue was not a result of Reflexion's internal systems.
We thank you for your patience.
Reflexion customers may be seeing…
Original Author: Jamie Fernandes - Posted March 22nd 2016
On Friday, March 25th at 11:30 PM EST, we will release Reflexion Total Control, v7.90.0.
The primary features included in this version are:
Original Author: Jamie Fernandes - Posted February 12th 2016
The Reflexion Operations Team will be performing routine maintenance on the RADAR servers tonight, 2/12/16 starting 11 PM EST. This maintenance will begin at 11 EST and last approximately 2 hours. SOME RADAR customers may experience brief intermittent outages of that service as the maintenance progresses. Additionally, Reflexion's user interface will…
Original Author: Scott Barlow - Posted November 5th 2015
Greetings Reflexion Partners --
On Saturday, November 7th at 11:30 PM ET, our engineers will be upgrading RTC to 7.80.0.
The primary feature of this upgrade is the integration of Sophos' AntiVirus Engine (SAVI) for inbound email.
Please let us know if you have any questions, and as always, thank you for your support!
Original Author: Robert Mitchell - Posted October 29th 2015
We first communicated this change in December of 2014 via email, then sent out reminder emails on June 8 and September 11 of this year, as well as posting it as a news item in our ticketing system. We can get you sorted out now, though.
As for the new settings, customer firewalls and Exchange access control (Receive connector) should reflect the following:
Original Author: Doug Aamoth - Posted June 26th 2015
Reflexion Total Control (RTC) has been updated to version 7.60, which includes several new features and improvements.
The one-minute video above contains a brief overview of what's new. The release notes are as follows:
Original Author: Robert Mitchell - Posted June 8th 2015
As a follow-up to our communication regarding the addition of a new subnet on December 20, 2014, we are ready to begin leveraging our new /22 subnet. We will be adding 18.104.22.168/22 into production customer delivery mail flow and LDAP queries on June 30, 2015.
Obtaining our own IP space gives us much better geographic portability and an ability to cycle a much greater…
Original Author: Robert Mitchell - Posted June 5th 2015
Apparently this morning, MX Logic made a change that is causing this issue. They are having major issues with this today; this filter is ahead of their whitelist, so there is no relief for us. We've tried different sending IP addresses, but it looks they allow about 100 emails per day per IP address before the block is placed..
They did provide us with steps the…
Original Author: Doug Aamoth - Posted May 15th 2015
The rollout of RTC 7.50 brought several great changes and improvements (watch Scott's webinar here for more info), one of which is a collapsible side menu that makes it easy to find what you're looking for:
The side menu is collapsed by default, but a quick click expands it. RTC will remember your preference the next time you log in
Original Author: Scott Barlow - Posted April 1st 2015
Greetings, Reflexion Partners –
On Saturday, April 11th, our engineers will upgrade Reflexion Total Control to version 7.51.0. This release includes a number of new features, enhancements, and bug fixes as described below. The upgrade will be applied at 10:00 PM EDT (UTC 02:00) and will not have any impact on mail flow, although the user interface may be temporarily…