Hello,
we need to enter a mail address when submitting a URL re-categorization.
https://support.sophos.com/support/s/filesubmission?language=en_US
Why is there no response about the request then? This is still a black hole.
You never know if or when a URL has been re-categorized.
When I create a file sample on the other hand, a regular support case is created automatically.
Hi,
Allow us to check this with the concerned team and get back to you.
Hi LHerzog,
I've followed up with the team regarding your feedback. They are aware of this process gap and are actively working to improve our system and procedures to make this experience better.
I will provide additional updates as they become available.
Hi LHerzog,
I've followed up with the team regarding your feedback. They are aware of this process gap and are actively working to improve our system and procedures to make this experience better.
I will provide additional updates as they become available.
Thank you.
I whish it was the only thing not working properly with samples.
Look at this virus sample submission from 12th May - 8 days old - Status "New" - Sample submission seems usless to me
03985809
Sample File - Company - Name - 12/5/2021 10:26:41 GMT Medium New 12.05.2021 10:26 12.05.2021 10:26 SamplesBucket
