i have a weird issue concerning clients with xDSL lignes, with a modem bridged and connected to wan port of the XG.
There are more and complains about internet failures (different clients, different DSL providers, different modems), and in most of the cases the pppoe Wan port status is "Disconnected".
Just by clikcing on "connect" connection goes up immediatly !
Is there a way to force the XG to retry enlessly to reconnect ?! (which should be a basic thing !!!!)
The bug was identified and the issue is resolved in the upcoming releases. If you want a solution, support could implement a hotfix.
The Mac Issue is tunnelblick? There are discussions about tunnelblick…
Hi guillaume bottollier
Apologies for the inconvenience caused by this. Would it be possible to enable the support access tunnel on your appliance and PM me with the ID for further investigation?
hi have this weird things happens again...
PPPOE interface is disconnected, nothing on the log about PADI/PADO/LCP.
Just clic on the connect button and the session goes up normally without any error... Any hint on this ?!
Hi guillaume bottollier Thank you for providing details through PM, we will look into it and inform you further.Please allow us some time.
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Has there been any progress with this? We have some customers that still use PPPoE connections and one customer in particular has had this happen 3 or 4 times this week.
Before this I thought that the problem was having when there was a long outage on the ISP connection, like maybe XG will try for 1 hour and then give up. Now i'm not so sure this is related. There appear to be some big time jumps in the logs too.
This customer has some punctuation characters in the credentials used for the PPPoE connection ("*" and "?"), and is running HA. I can't see any other things different from customers where this problem doesn't happen.
Thank you for contacting the Sophos Community.
If possible please try creating a new post, not necessary right now.
Could you please send me by PM the output of the syslog.log and let us know the time of the issue, as well as a screenshot of the PPPoE interface configuration.
Do you have LCP failure enabled?
"LCP echo interval" and "LCP failure" are activated by default with default values... they won't help reconnecting in case of pppoe disconnection, when sophos fails to reconnect.
This issue is being investigated now for GES and Development under NC-62029
Thank you for this update, i hope this issue will be quickly and seriously solved !
Add in that this issue also affects V18 MR1-396 also
Gavin Daniels. DipIT(Networking)
just had the failure, again and again.
Step 1 / WAN port is Disconnected whithout ANY obvious reason !
Step 2 / Just clic on the "Connect Now" without doing NOTHING else (NO modem restart, NO lack of xDSL sync...)
Step 3 / a few seconds later :
It's now URGENT we get a solution !
Thank you for the follow-up.
Have you created a case with Support? I don't see you have shared one.
I do see DEV is working on this issue, but in order for me to bring your case to them I would need a Case ID, so I can escalate it.
It seems they have identified what is causing this for the last update in NC-62029
please correct this bug asap , it's annoying a lot of customers