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Android Geräte können nicht im SSP registriert werden

Hallo zusammen,

ich kann seit heute keine Android Geräte mehr über das SSP registrieren. Es kommt am Ende immer die Meldung "Registrierung eines neuen Geräts fehlgeschlagen."

Apple Geräte sind weiterhin kein Problem. In Sophos Central steht unter den Aufträgen "Registrierung -> Endgültig fehlgeschlagen". Ich habe alle Richtlinien und Pakete neu angelegt aber nichts funktioniert mehr.

Hatte das schon mal jemand oder kann mir vielleicht weiter helfen :( ??

 

Danke im Voraus!!



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  • Als Info noch: Mit einer Arbeitsprofil-Richtlinie geht es, ich möchte aber eine Geräterichtline!

  • Hi  

    Is this happening for all Android Devices? Could you please check if the same device exists in your list of devices shown in the SSP and perform a "Reconfiguration" task for that device. Check if the device exists and delete the already existing device. Afterwards, perform the registration process on the current device again.

    Shweta

    Community Support Engineer | Sophos Technical Support
    Support Videos | Product Documentation@SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

     

  • Hello  

    thank you for your quick answer. Yes it happens to all Android devices. When it has finished configuring in the SSP it also will be shown in the list of devices in the Central Admin but the point "Registration" is not finished. I deleted the device several time and tried to reconfigurate it afterwards, but no success.

    It now works with a work profile policy (I dont know why) but I need it running with a device policy.

     

    Best regards and thanks for any help :)

Reply
  • Hello  

    thank you for your quick answer. Yes it happens to all Android devices. When it has finished configuring in the SSP it also will be shown in the list of devices in the Central Admin but the point "Registration" is not finished. I deleted the device several time and tried to reconfigurate it afterwards, but no success.

    It now works with a work profile policy (I dont know why) but I need it running with a device policy.

     

    Best regards and thanks for any help :)

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