DEP: manual registering devices with Apple Configurator 2 iOS 13

Question

Hi, 
 in former times we registered iOS-Devices with Apple Configurator 2 via USB and successfully deployed these devices. Starting iOS 13 we have problems finish the Apple Configurator "preparation" process. 
 We get Invalid Profile [MCProfileErrorDomain - 0x3E8 (1000)] Error - due to this error we can see the device within the Sophos Console (after we moved the device within Apple business Manager to the correct virtual MDM-Server (SMC 9.5.2 in our case). 
 On device side we get a remote configuration popup - but we can not procees: invalif configuration profile. 
 So guys: who is able to add iOS 13 devices with Apple Configurator 2 these days? 
 Thank you for your feedback.

Jasmin · Accepted Answer

Hi TillLober 
 I understand your concern regarding the issue. 
 When we see a similar type of issues which could be highlighted to product specialist team, we ask to open a case, so all the needed logs can be documented well in the case and specialist can work with the development team if needed and once it is escalated to them. 
 The assigned engineer on the case will let you know about the log which is needed in order to escalate the case ahead and will also provide you with the steps to collect those logs.

Shweta · Answer

Hi TillLober 
 I certainly understand this but our global escalation team will require certain logs to investigate this for you and hence Jasmin has requested to re-open the case by replying to the last email sent, hence they can troubleshoot this further.

TillLober · Answer

Hi to everybody, 
 
 right now it works - we got the error message within the IPCU and ignored this. 
 You have to reassign the DEP Profile in the Device/DEP-area and then reset the device. 
 Thank you support-Team!