in former times we registered iOS-Devices with Apple Configurator 2 via USB and successfully deployed these devices. Starting iOS 13 we have problems finish the Apple Configurator "preparation" process.
We get Invalid Profile [MCProfileErrorDomain - 0x3E8 (1000)] Error - due to this error we can see the device within the Sophos Console (after we moved the device within Apple business Manager to the correct virtual MDM-Server (SMC 9.5.2 in our case).
On device side we get a remote configuration popup - but we can not procees: invalif configuration profile.
So guys: who is able to add iOS 13 devices with Apple Configurator 2 these days?
Thank you for your feedback.
Configurator 2 Restore Issues with iPad OS 13.1 iOS 13.1 or iPadOS 13.1 device to the Mac to start the update to the newer version. connection through a hub.
Hi Audrey Nathan
Are you able to add iOS 13 devices with Apple Configurator 2 successfully?
I can not understand this procedure: every developer with DEP Account and SMC and a device can set up this environment to trace the logs and find out whats going wrong - I have 2 environements and both do not work any more (iOS 12 worked until the day of the iOS 12 Release)
Invest your time and trace the logs with IPCU and Wireshark (if required) - on serverside you can also use a reverse-proxy to get all data.
I certainly understand this but our global escalation team will require certain logs to investigate this for you and hence Jasmin has requested to re-open the case by replying to the last email sent, hence they can troubleshoot this further.
Hi to everybody,
right now it works - we got the error message within the IPCU and ignored this.
You have to reassign the DEP Profile in the Device/DEP-area and then reset the device.
Thank you support-Team!
Glad to know that it works fine for you now.
Thank you for sharing the solution here.
Jasmin Community Support Engineer | Sophos Support Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts | If a post solves your question use the 'This helped me' link