Pure Message not updating Spam rules file

Hi Christian Eichinger

Would you please confirm the version of the Puremessage you have installed? 

Hello Shweta,

it is 3.1.4

Greetings

Chris

Hi Christian Eichinger

Sophos PureMessage 3.1.4 version is no longer supported. Please refer to the below link for more information:

https://support.sophos.com/support/s/article/KB-000034795?language=en_US. 

I would suggest you download the latest version of Puremessage from MySophos account login and install the same. 

Thanks.

Okay can it be updated from

3.1.4 to 4.0.4 ?

Greetings

Chris

Hi,

I'm experiencing the same problem and error as Chris it started on 24th Mar.

I am running ver 4.04 of Pure Message on Exchange 2016 EdgeServer

I've uninstalled pure message and checked that sophos AV updates OK, which it does.

Re installed PureMessage.  I can then see sophos downloading the updates, but fails when it runs the setup for Puremessage saying compiled spam rules file (asdb.antispam) not present after compilation process., hr 0x80004005 (error code 0x80004005).

But of course with a new install I now have no spam db at all on the server.

So I restored the edge-server from a few days back when it was still updating OK, but that restored server doesn't update the spam fills either now, but at least I have some blocking of spam.

Can you please advise on what the error could be?

Thanks
Mike

Hello,

as Mike said I too am suspecting the update itself to be faulty.

Thanks and Greetings Chris

Hi Mike Pilling and Christian Eichinger

Apologies for the inconvenience. We have received an update from our global escalation team and they are currently investigating this issue. Meanwhile, I would suggest you open a support case along with the SDU logs. Please PM me the case number once registered. 

Hi All, 

We have an update that iur development are currently investigating the issue. Please check this article for more updates. 

I am having the same issue with PureMessage 4.0.4 on Exchange 2016 boxes. AutoUpdate download's the PureMessage-AntiSpam-Data-xx.xx.xx file all OK But on installation get "Message: ERROR:   Product installation failed: Sophos PureMessage: 0x80004005"

Hi BoltonHospital

An updated rule set has been released as of March 30, 2021 that has corrected this issue.

• Resolved - PureMessage for Exchange spam rules failing to update