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Pure Message not updating Spam rules file

Hello,

My first post seems to have gone missing.

Our Pure Message fails to update the Spam rules file.

It says:

Sophos Autoupdate has initiated an update for PureMessage spam rules
Error: Compiled spam rules file (asdb.antispam) not present after compilation process., hr 0x80004005 (error code 0x80004005).

How to resolve this?

Thx

Greetings Chris

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0 BoltonHospital over 3 years ago

I am having the same issue with PureMessage 4.0.4 on Exchange 2016 boxes. AutoUpdate download's the PureMessage-AntiSpam-Data-xx.xx.xx file all OK But on installation get "Message: ERROR: Product installation failed: Sophos PureMessage: 0x80004005"
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0 Shweta over 3 years ago in reply to BoltonHospital
Hi BoltonHospital

An updated rule set has been released as of March 30, 2021 that has corrected this issue.

Resolved - PureMessage for Exchange spam rules failing to update
Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Shweta over 3 years ago in reply to BoltonHospital
Hi BoltonHospital

An updated rule set has been released as of March 30, 2021 that has corrected this issue.

Resolved - PureMessage for Exchange spam rules failing to update
Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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