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Pure Message not updating Spam rules file

Christian Eichinger

Hello,

My first post seems to have gone missing.

Our Pure Message fails to update the Spam rules file.

It says:

Sophos Autoupdate has initiated an update for PureMessage spam rules
Error: Compiled spam rules file (asdb.antispam) not present after compilation process., hr 0x80004005 (error code 0x80004005).

How to resolve this?

Thx

Greetings Chris



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  • 0

    Hi,

    I'm experiencing the same problem and error as Chris it started on 24th Mar.

    I am running ver 4.04 of Pure Message on Exchange 2016 EdgeServer

    I've uninstalled pure message and checked that sophos AV updates OK, which it does.

    Re installed PureMessage.  I can then see sophos downloading the updates, but fails when it runs the setup for Puremessage saying compiled spam rules file (asdb.antispam) not present after compilation process., hr 0x80004005 (error code 0x80004005).

    But of course with a new install I now have no spam db at all on the server.

    So I restored the edge-server from a few days back when it was still updating OK, but that restored server doesn't update the spam fills either now, but at least I have some blocking of spam.

    Can you please advise on what the error could be?

    Thanks
    Mike

  • 0 in reply to Mike Pilling

    Hi and

    Apologies for the inconvenience. We have received an update from our global escalation team and they are currently investigating this issue. Meanwhile, I would suggest you open a support case along with the SDU logs. Please PM me the case number once registered. 

    Shweta

    Community Support Engineer | Sophos Technical Support
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