This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

PureMessage "Failed to create the virus engine while processing message"

I have Exchange 2013 at sites A, B and C. The PureMessage DB is in site A. Everything works in site A, but sites B and C only generate errors and deliver e-mail with the "UNSCANNED" header.

 

The log file is an endless list of the same three errors (EventID 68, 70 and 72):

05.12.2019 14:38:38 Failed to create the virus engine while processing message '<669a88a0-7f76-49b4-aa73-68248c8677f6@northwind.com>' (error: '0x800706BE')
05.12.2019 14:38:38 Failed to create the content engine while processing message '<669a88a0-7f76-49b4-aa73-68248c8677f6@northwind.com>' (error: '0x800706BA')
05.12.2019 14:38:38 Failed to create the spam engine while processing message '<669a88a0-7f76-49b4-aa73-68248c8677f6@northwind.com>' (error: '0x800706BA')
05.12.2019 14:38:50 Failed to create the virus engine while processing message '<5374f3fc35ce457ea93813d877fbc0ca@acme.org>' (error: '0x800706BE')
05.12.2019 14:38:50 Failed to create the content engine while processing message '<5374f3fc35ce457ea93813d877fbc0ca@acme.org>' (error: '0x800706BA')
05.12.2019 14:38:50 Failed to create the spam engine while processing message '<5374f3fc35ce457ea93813d877fbc0ca@acme.org>' (error: '0x800706BA')

 

Unfortunately, there's few to find about this subject ( or about PureMessage, for that matter). This post about Scheduled Tasks not functioning (they do) is the only one actually. More generally, 0x800706BA means the remote procedure server cannot be reached and 0x800706BE means the remote procedure call failed. 

 

Any ideas? I'm thinking of a Windows Firewall issue maybe and am experimenting with that.



This thread was automatically locked due to age.
Parents
  • Hi  

    Would you please suggest whether you have clustered Exchange server and if yes, please suggest which Pure-message for Exchange version you are using in your environment?

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support

    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

  • Hello. No, it's three Exchange servers with three different databases in three different countries - no DAGs. All servers are on PureMessage version 4.0.4.

    --------------------

    J. Janssens

    Sophos Certified Architect
    Sophos Certified Engineer
    Sophos Certified Sales Consultant
    Gold Partner

  • Hi  

    Thank you for the information.

    Please suggest if all the three pure message for exchange servers are having all three different databases or if they are connected to the same database, have you checked the connectivity between pure message for exchange server and the database server?

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support

    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

  • Hello Jasmin. There is one DB in site A and sites B and C connect to that DB. I can see (and manage) all three PureMessage servers. 1433/tcp and 1434/udp have been allowed for SQL communication and both beacon.exe and SavexSrvc.exe have been allowed explicitly through the Windows firewall.

    --------------------

    J. Janssens

    Sophos Certified Architect
    Sophos Certified Engineer
    Sophos Certified Sales Consultant
    Gold Partner

  • Hi  

    Please advise if you already had the Anti-Virus client available on the servers B and C before installing the Pure message for Exchange. 

    If yes, please suggest if you uninstalled them and then installed the Pure Message for Exchange on the machine.

    If Pure Message for Exchange is installed after the uninstallation of the older client, would you please suggest what is the update source of the client on server B and server C.

    Ideally, the source should be Sophos and username and password should be provided with your license to you.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support

    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

  • Hello Jasmin. Thank you. Sophos Endpoint Protection was installed before PureMessage yes. So I should uninstall the AV client and PureMessage and then install them again but PureMessage first?

    --------------------

    J. Janssens

    Sophos Certified Architect
    Sophos Certified Engineer
    Sophos Certified Sales Consultant
    Gold Partner

Reply
  • Hello Jasmin. Thank you. Sophos Endpoint Protection was installed before PureMessage yes. So I should uninstall the AV client and PureMessage and then install them again but PureMessage first?

    --------------------

    J. Janssens

    Sophos Certified Architect
    Sophos Certified Engineer
    Sophos Certified Sales Consultant
    Gold Partner

Children