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PureMessage "Failed to create the virus engine while processing message"

I have Exchange 2013 at sites A, B and C. The PureMessage DB is in site A. Everything works in site A, but sites B and C only generate errors and deliver e-mail with the "UNSCANNED" header.

 

The log file is an endless list of the same three errors (EventID 68, 70 and 72):

05.12.2019 14:38:38 Failed to create the virus engine while processing message '<669a88a0-7f76-49b4-aa73-68248c8677f6@northwind.com>' (error: '0x800706BE')
05.12.2019 14:38:38 Failed to create the content engine while processing message '<669a88a0-7f76-49b4-aa73-68248c8677f6@northwind.com>' (error: '0x800706BA')
05.12.2019 14:38:38 Failed to create the spam engine while processing message '<669a88a0-7f76-49b4-aa73-68248c8677f6@northwind.com>' (error: '0x800706BA')
05.12.2019 14:38:50 Failed to create the virus engine while processing message '<5374f3fc35ce457ea93813d877fbc0ca@acme.org>' (error: '0x800706BE')
05.12.2019 14:38:50 Failed to create the content engine while processing message '<5374f3fc35ce457ea93813d877fbc0ca@acme.org>' (error: '0x800706BA')
05.12.2019 14:38:50 Failed to create the spam engine while processing message '<5374f3fc35ce457ea93813d877fbc0ca@acme.org>' (error: '0x800706BA')

 

Unfortunately, there's few to find about this subject ( or about PureMessage, for that matter). This post about Scheduled Tasks not functioning (they do) is the only one actually. More generally, 0x800706BA means the remote procedure server cannot be reached and 0x800706BE means the remote procedure call failed. 

 

Any ideas? I'm thinking of a Windows Firewall issue maybe and am experimenting with that.



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  • Hello Jasmin. There is one DB in site A and sites B and C connect to that DB. I can see (and manage) all three PureMessage servers. 1433/tcp and 1434/udp have been allowed for SQL communication and both beacon.exe and SavexSrvc.exe have been allowed explicitly through the Windows firewall.

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