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We’ll respond to your feedback and update our documentation as soon as we can.

  • Advisories should be included in Sophos RSS feed and in Sophos community forums

    salexander
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 0 Comments
    Periodically, Sophos issues advisories regarding their investigations into problems that are of concern to Sophos customers. Paradoxically, despite the concern, these advisories are not published in Sophos RSS and Atom Information feed -- as described...

  • Update section "Updating the Gold Image" in KB-000039009

    JBOF
    • Feedback
    • Completed (Content Update) on
    • Central Endpoint & Intercept X
    • 1 Comment
    Update section "Updating the Gold Image" in KB-000039009 since controlled updates are replaced by software packages via policy assignment.

  • Article with bad link for addition details. Affects product compatibility with Configura CET

    Vincent Wolfe
    • Feedback
    • Completed (Content Update) on
    • Central Endpoint & Intercept X
    • 6 Comments
    There is the article at https://support.sophos.com/support/s/article/KB-000036331?language=en_US&c__displayLanguage=en_US In there is a paragraph about Configura CET configuration changes needed for compatibility, but the link is broken, and no amount...

  • KB-000045458 - Update Cipher Suites and Config Location

    Alexander Georgiadis
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 2 Comments
    While reviewing the TLS cipher suites in use on our network, we noticed that our Sophos XG firewalls used a less than ideal set of defaults, and got ahead on implementing the suggestions described in KB-000045458. However, it seems that since the article...

  • Error in Uninstall Sophose Connect from macOS

    roaming_bob
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 0 Comments
    gives example: sudo /Library/Sophos Connect/uninstall.sh Shouldn't that sh script be prefaced with an @ sign?

  • Status dead on ssl vpn service. Reason: half invalid SSP site2site client connection.

    SenorChang
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 3 Comments
    Hello Sophos team, Last week we had an issue with out xgs4500 and the ssl vpn being "status dead", after restarting it, because i needed to change dns values (#07293112 ). We tried some KB article and forum posts, were it stated that we need to regenerate...

  • handling of failing processes

    Klaus Schmidt
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 1 Comment
    Whenever I get stuck by following the prescribed processes (from documentation) I am left without any hint of what to do next and where to find information about my particular scenario. When I search for anything of that nature in the documentation or...

  • Following documentation for SSD upgrade for KB-000045830 results in error.

    Mark Day
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 3 Comments
    https://support.sophos.com/support/s/article/KB-000045830 Has the section: Follow these steps to complete the installation: Sign in to the CLI console and enter 4 for Device console. To verify if the upgrade is available, enter the following command...

  • error on ZTNA article

    TheChaves
    • Feedback
    • Completed (Minor Issue) on
    • Sophos (XG) Firewall
    • 0 Comments
    https://docs.sophos.com/central/ZTNA/startup/en-us/setup/AddDNSSettings/ The domain example should be either xxxx.company.net or xxxx.mycompany.net. Eg. gateway domain name: ztna.company.net, resource name: wiki.company.net

  • Clarify the vpn_portal_port option

    DavidSain
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 2 Comments
    I had created a PRO file with the gateway, user_portal_port and vpn_portal_ports options, but I am unable to connect. Working with support on ticket 07276419, I found the user_portal_port is NOT supposed to be directed to the User Portal port (5443...
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