• Write documentation for Linux IPSec client support

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    • Sophos (XG) Firewall
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    This document claims to include Linux end points but there's no instruction at all for it. It would also be a major major win if we could set static IPs for SSL VPN clients.
  • Clear documentation for VPN configuration

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    The documentation on VPN configs is unclear, specifically when it comes to entering the range of IP addresses that will be given to clients. There should be some explanation as to what the relationship is between this address range and existing IP subnets...
  • "Malware detected and requires attention" not listed in documentation.

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    • Central Endpoint & Intercept X
    • 2 Comments
    Alerts for Threat Protection - Sophos Central Admin lists the alerts that can be generated and what to do about them, but I recently got an alert that doesn't explain what to do in the web UI or the email, and isn't in the documentation either. The...
  • Advisories should be included in Sophos RSS feed and in Sophos community forums

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    Periodically, Sophos issues advisories regarding their investigations into problems that are of concern to Sophos customers. Paradoxically, despite the concern, these advisories are not published in Sophos RSS and Atom Information feed -- as described...
  • Update section "Updating the Gold Image" in KB-000039009

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    • Central Endpoint & Intercept X
    • 1 Comment
    Update section "Updating the Gold Image" in KB-000039009 since controlled updates are replaced by software packages via policy assignment.
  • Article with bad link for addition details. Affects product compatibility with Configura CET

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    • Completed (Content Update) on
    • Central Endpoint & Intercept X
    • 3 Comments
    There is the article at https://support.sophos.com/support/s/article/KB-000036331?language=en_US&c__displayLanguage=en_US In there is a paragraph about Configura CET configuration changes needed for compatibility, but the link is broken, and no amount...
  • KB-000045458 - Update Cipher Suites and Config Location

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    • Sophos (XG) Firewall
    • 2 Comments
    While reviewing the TLS cipher suites in use on our network, we noticed that our Sophos XG firewalls used a less than ideal set of defaults, and got ahead on implementing the suggestions described in KB-000045458. However, it seems that since the article...
  • Error in Uninstall Sophose Connect from macOS

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    gives example: sudo /Library/Sophos Connect/uninstall.sh Shouldn't that sh script be prefaced with an @ sign?
  • Status dead on ssl vpn service. Reason: half invalid SSP site2site client connection.

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    • Sophos (XG) Firewall
    • 3 Comments
    Hello Sophos team, Last week we had an issue with out xgs4500 and the ssl vpn being "status dead", after restarting it, because i needed to change dns values (#07293112 ). We tried some KB article and forum posts, were it stated that we need to regenerate...
  • handling of failing processes

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    • Central Endpoint & Intercept X
    • 1 Comment
    Whenever I get stuck by following the prescribed processes (from documentation) I am left without any hint of what to do next and where to find information about my particular scenario. When I search for anything of that nature in the documentation or...