Feedback Guidelines
Provide feedback and suggestions for our online help, startup guides, knowledge base, and videos

If your feedback is on existing content, please include the URL or title of the relevant page in the description.

Response Time
We’ll respond to your feedback and update our documentation as soon as we can.

  • Compatibility with Server 2019 / 2022?

    jazzoberoi
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 0 Comments
    Hi Can you please confirm that Sophos can be used with Hyper V 2019 / 2022 as well.. Thanks.

  • Where is the search function

    Don Tirrell
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 3 Comments
    I cannot search IP host - in the UTM I could search - now I have go through 10 pages of host - this is BAD!

  • the documentation states console access via admin control and that does not exist

    Don Tirrell
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 2 Comments
    I am using XG Firewall firmware an want to check SIP ALG; there does not appear to be access to the console via the XG interface - so the provided ddocumentation is not applicable... please create documentation for the XG that I donload

  • Where can I purge report logs?

    lavicky
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 2 Comments

  • SIEM API in Qradar

    Sophos User6568
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 2 Comments
    Hello, I'm using the SIEM API in Qradar and it works when I run the command manually but, when I configure a crontab with the command "*/10 * * * * python3 /root/Sophos-Central-SIEM-Integration-master/siem.py" it is not working. If I run the command...

  • Include information relating to where this is relevant.

    Gavin Peters
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 1 Comment
    I have been sent to page: https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/Overview/GlobalSettings/GlobalExclusions/WebsiteExclusions/index.html I was advised " Have you tried to put in exclusions to the websites? Website exclusions...

  • the VPN setup is too convoluted... I used the MAC builtin VPN and this client is not good the VPN documentation for the XG firewall is not accurate

    Don Tirrell
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 2 Comments
    under configure I have Remote Access VPN not as p258 states (product version17) go to VPN>IPSec Connections and click add... the Sophos Client does add the connection but I'm not seeing networks that I should - only my local network - the event log is...

  • Fix the console to match this documentation

    James McCoskey
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 1 Comment
    Migrate your Linux servers To migrate servers already running Sophos Anti-Virus for Linux, do as follows: Go to Protect Devices . Find Sophos Anti-Virus for Linux (Legacy) . Follow the instructions on screen. The console needs to have...

  • Sophos XG Categories

    SophosAnalyst
    • Feedback
    • Complete on
    • Sophos (XG) Firewall
    • 1 Comment
    https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Web/Categories/index.html#web-category-descriptions Missing High Risk Category in the list. Its in the Sophos XG.

  • SNMPv3 Online Help correction

    Info Servizi
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 1 Comment
    Online guide https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Administration/SNMP/AdministrationSNMPUserAdd/index.html. The following statement on the online guide is wrong: "You can add an SNMPv3 user...
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