Feedback Guidelines
Provide feedback and suggestions for our online help, startup guides, knowledge base, and videos

If your feedback is on existing content, please include the URL or title of the relevant page in the description.

Response Time
We’ll respond to your feedback and update our documentation as soon as we can.

  • The KB article 000039405 needs updating

    IT American Rock Salt
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 1 Comment
    The link listed in the line below For Disk Test refer to Sophos Firewall: disk test link goes back to the same article as the KB link when accessed https://support.sophos.com/support/s/article/KB-000039405?language=en_US

  • the tcpdump document needs updating

    rfcat_vk
    • Feedback
    • Complete on
    • Sophos (XG) Firewall
    • 2 Comments
    the tcpdump document needs to be verified against a MAC keyboard, the current version of tcpdump does not acknowledge the ctrl c as an end of prov=cess method.'

  • Weight calculation for Load Balancing reported wrong?

    JWCLT
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 1 Comment
    The information provided on page: Weight calculation for load balancing - Sophos Firewall Does not match up with what I recall from my Engineer & Architect training. This is saying the higher weights pass more sessions; when in reality, I had 2 interfaces...

  • Inconsistency of manual pages for Multicast routing

    Paul McGinnie
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 4 Comments
    On page https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Routing/StaticRouting/NetworkMulticastRouteAdd/index.html it states to "Specify the multicast IPv4 address from the following address range: 224...

  • Revise IPs in site2site article

    Sophos User6138
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 2 Comments
    For those not netowrk savvy, it may be confusing that you have different IPs in the network diagram vs the examples provided for entering network objects in https://support.sophos.com/support/s/article/KB-000036746?language=en_US. Novices will try and...

  • DDNS Discontinuation - not very well thought out

    Philip Gardner
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 2 Comments
    We are discontinuing Sophos DDNS (myfirewall.co) after January 31, 2022. You need to configure a different DDNS provider. During this process, hundreds of our clients are failing because of this... ok, we knew it, but it cant' be removed. So I thought...

  • SophosSAVICLI Documentation Wron

    Appa_Omega
    • Feedback
    • Completed (Content Update) on
    • Central Endpoint & Intercept X
    • 2 Comments
    Hey, i just want to mention, that in the documentaion of the SophosSaviCLI in the Section "Scannin Individual hard drives" the shown command is wrong. Document: https://support.sophos.com/support/s/article/KB-000043480?language=en_US Instead of...

  • Simplify "Configure SSL VPN" video

    Greg Brewer
    • Feedback
    • Complete on
    • Sophos (XG) Firewall
    • 1 Comment
    I just watched " Sophos Firewall: Configure SSL VPN remote access" video. The video is confusing! The intro states you are going to set up a vpn from a 10 network to a 192 network. Sounds good. Except the background shows you are connected to a firewall...

  • Create Google Cloud Specific GBP Over IPSec Documentation

    Isaac Gentz
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 2 Comments
    I spent roughly 4 days getting BGP configured between our Google Cloud Platform VPC, and one of our on-prem Sophos XG Firewalls. With the following references, and with help from Tyler in support, we were finally able to establish BGP sessions. https...

  • Why did I not get the full term when I activated my license key?

    damiri
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 5 Comments
    https://support.sophos.com/support/s/article/KB-000036502?language=en_US Multiple scenarios should be answered here. For example, customer you lapsed few years with device since it was being stored somewhere. Some of the vendors have policy if...
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