New Sophos Support Phone Numbers in Effect July 1st, 2023

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  • KB-000036212 Outdated Wildcard are supported according to Sophos Central | FALSE INFORMATION

    ErnstBee
    • Feedback
    • Under Review on
    • Sophos Email
    • 2 Comments
    KB-000036212 Outdated Wildcard are supported according to Sophos Central Allowing or blocking email addresses and domains Note : You can add a full email address or something like domainname.com . Our system does not support wildcard entries, so...

  • Remove contacting Microsoft Support as a work around from KB-000045035

    Robert Fillion
    • Feedback
    • Under Review on
    • Sophos Email
    • 1 Comment
    In the May 11th version and earlier Sophos Email: Mailflow configuration fails because of a disabled connector (KB-000045035) it is listed in the work around to contact Microsoft Support to enable the connector OR change the mailfow mode to inbound only...

  • Option to replace a single MFA option instead of reseting all options

    manuel gamper
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 0 Comments
    Option to replace a single MFA option instead of reseting all options

  • XGS: UTQ customization

    JWCLT
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 4 Comments
    Not all businesses follow the same web restrictions. Our business is expected to visit sites with Alcohol - yet, we cannot customize the UTQ to indicate Alcohol (& Tobacco) are acceptable. UTQ still reports it as risky behavior. We have already set Alcohol...

  • Bite size videos on how to

    SGICT
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 0 Comments
    This article, https://docs.sophos.com/central/customer/help/en-us/PeopleAndDevices/ProtectDevices/EndpointProtection/MacSecurityPermissions/index.html#grant-full-disk-access details how to add Sophos to full disk access but it would be great to see bite...

  • Addition to glossary

    Nick Robinson
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 1 Comment
    ZTNA is not included in Sophos: Glossary of Technical terms .

  • Need ability to configure UTQ categories

    JWCLT
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 1 Comment
    Not all businesses should consider "Alcohol & Tobacco" as risky. There are businesses, like ours, that regularly visit web resources that are categorized as such. Presently, we, and your MSP partner, are unable to customize the UTQ and we have users erroneously...

  • Explain HA packet flow better

    Tom Sparrow
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 0 Comments
    Page https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/HighAvailablityStartupGuide/AboutHA/HAAchitecture/index.html#packet-flow doesn't explain how the packet flows in active-active scenario when the Auxiliary firewall is...

  • Pagina che non contiene info valide

    GiovanniFusciello
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 1 Comment
    Questa pagina ci si arriva da un link che dovrebbe dare spiegazioni sulla configurazione dello strumento di migrazione. informazioni inadeguate. Saluti Giovanni

  • .Provisioning file description of check_remote_availability

    Jeff Vandervoort
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 0 Comments
    Description of check_remote_availability in the .pro file is vague in Provisioning file - Sophos Firewall : " Performs a remote availability check at connection startup to eliminate unresponsive clients." Availability of what??
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