• The documentation items are not in line with the current SFOS and need to be modified.

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    https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/FirewallManagement/Firewalls/CentralManageXG/index.html There appear to be differences overall, but the specific items pointed out are The name of the item "Sophos Central" in...
  • Sophos Central Help will be Context Sensitive

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    • Central Endpoint & Intercept X
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    Endpoint Protection - View Computer Policy, clicking HELP links to a general help index ( https://docs.sophos.com/central/Customer/help/en-us/index.html?contextId=ctx%2F6e4b68f1-8d38-49d5-8783-7171f9d7fab7 ) instead of context specific help. When one...
  • MSIEXEC /I is for INSTALLATION, MSIEXEC /X is for UN-INSTALLATION

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    • Central Endpoint & Intercept X
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    Hi Regarding KB-000035269. https://support.sophos.com/support/s/article/KB-000035269?language=en_US The article states: "Example: Run UninstallString command: MsiExec.exe /I{13EA7E0C-65B4-422B-A1E1-E713EFCA000F}", but as I have mentioned, MSIEXEC...
  • MAke the menus in sophos central the same as in your documentation

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    Spot the "Account Details" in Sophos Central What to do Sign in to your Sophos Central account. Go to Account Details > Account Preferences . Turn off the Aggressive threat detection option and click Save .
  • KB-000035049 - temp directory question

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    • Central Endpoint & Intercept X
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    Hi, In your KB 000035049 , you writed for the script SophosCentralInstall.ps1 : $temp = "C:\temp\" but the following folder doesn't exist Is it better to change it to $temp = "%temp%" or c:\windows\temp ? %temp% is the temp folder of the user...
  • HA Failover Behavior - With and Without monitored Ports

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    • Sophos (XG) Firewall
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    https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/HighAvailablityStartupGuide/HAConfiguration/HARuntimeConfiguration/index.html#monitoring-ports Please describe the intended HA behavior (active-passive) if there are no monitored...
  • Add KB for Error Message "HA could not be enabled" in HA Setup

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    • Sophos (XG) Firewall
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    Problem: While configure the Primary Device in HA (active-passiv) you will get the non descritive Error "HA could not be enabled" if the HA Link is not up or the Peer Device is not reachable. What To Do: - Verify HA Interface Link is UP and Peer...
  • HA requirements -HA interface must be UP and Peer Device must be reachable

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    • Sophos (XG) Firewall
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    https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/HighAvailablityStartupGuide/AboutHA/HAPrerequisitesStartupGuide/index.html#networking-and-access-policy Please add the following point: HA interface must be UP and Peer...
  • Bypass Exchange Online Protection in Microsoft 365

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    • Sophos Email
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    Hi Regarding: https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/EmailSecurity/SophosGateway/ExternalServices/ConfigureM365/index.html#add-mailboxes When setting up the transport rule: Do the following: Set the spam confidence...
  • Sophos Material Books

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    • Sophos (XG) Firewall
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    I wonder why Sophos doesn't make books or materials for certifications such as Cisco, Fortinet, Palo Alto, etc. Thank you.