Feedback Guidelines
Provide feedback and suggestions for our online help, startup guides, knowledge base, and videos

If your feedback is on existing content, please include the URL or title of the relevant page in the description.

Response Time
We’ll respond to your feedback and update our documentation as soon as we can.

  • The documentation items are not in line with the current SFOS and need to be modified.

    Yuta Kuwabara1
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 0 Comments
    https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/FirewallManagement/Firewalls/CentralManageXG/index.html There appear to be differences overall, but the specific items pointed out are The name of the item "Sophos Central" in...

  • Sophos Central Help will be Context Sensitive

    DavidSain
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 2 Comments
    Endpoint Protection - View Computer Policy, clicking HELP links to a general help index ( https://docs.sophos.com/central/Customer/help/en-us/index.html?contextId=ctx%2F6e4b68f1-8d38-49d5-8783-7171f9d7fab7 ) instead of context specific help. When one...

  • MSIEXEC /I is for INSTALLATION, MSIEXEC /X is for UN-INSTALLATION

    Arash Zangeneh2
    • Feedback
    • Completed (Content Update) on
    • Central Endpoint & Intercept X
    • 2 Comments
    Hi Regarding KB-000035269. https://support.sophos.com/support/s/article/KB-000035269?language=en_US The article states: "Example: Run UninstallString command: MsiExec.exe /I{13EA7E0C-65B4-422B-A1E1-E713EFCA000F}", but as I have mentioned, MSIEXEC...

  • MAke the menus in sophos central the same as in your documentation

    Dennis Jones
    • Feedback
    • Complete on
    • Central Endpoint & Intercept X
    • 2 Comments
    Spot the "Account Details" in Sophos Central What to do Sign in to your Sophos Central account. Go to Account Details > Account Preferences . Turn off the Aggressive threat detection option and click Save .

  • KB-000035049 - temp directory question

    DKmaître
    • Feedback
    • Completed (Minor Issue) on
    • Central Endpoint & Intercept X
    • 2 Comments
    Hi, In your KB 000035049 , you writed for the script SophosCentralInstall.ps1 : $temp = "C:\temp\" but the following folder doesn't exist Is it better to change it to $temp = "%temp%" or c:\windows\temp ? %temp% is the temp folder of the user...

  • HA Failover Behavior - With and Without monitored Ports

    philbert
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 1 Comment
    https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/HighAvailablityStartupGuide/HAConfiguration/HARuntimeConfiguration/index.html#monitoring-ports Please describe the intended HA behavior (active-passive) if there are no monitored...

  • Add KB for Error Message "HA could not be enabled" in HA Setup

    philbert
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 4 Comments
    Problem: While configure the Primary Device in HA (active-passiv) you will get the non descritive Error "HA could not be enabled" if the HA Link is not up or the Peer Device is not reachable. What To Do: - Verify HA Interface Link is UP and Peer...

  • HA requirements -HA interface must be UP and Peer Device must be reachable

    philbert
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 1 Comment
    https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/HighAvailablityStartupGuide/AboutHA/HAPrerequisitesStartupGuide/index.html#networking-and-access-policy Please add the following point: HA interface must be UP and Peer...

  • Bypass Exchange Online Protection in Microsoft 365

    Arash Zangeneh2
    • Feedback
    • Under Review on
    • Sophos Email
    • 2 Comments
    Hi Regarding: https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/EmailSecurity/SophosGateway/ExternalServices/ConfigureM365/index.html#add-mailboxes When setting up the transport rule: Do the following: Set the spam confidence...

  • Sophos Material Books

    Diogo Vida
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 0 Comments
    I wonder why Sophos doesn't make books or materials for certifications such as Cisco, Fortinet, Palo Alto, etc. Thank you.
Unfiltered HTML