Sophos Community
Site
User
Site
Search
User
Community & Product Forums
Sophos Endpoint
Sophos Firewall
Sophos Central
Sophos Factory
Sophos Mobile
Sophos Cloud Optix
Sophos Sensor
Sophos Switch
Sophos Wireless
Sophos Email
UTM Firewall
Community Blogs & Events
Sophos Community Blog
Community Security Blog
Product Documentation Blog
Application Control
Getting Started
Sophos Partners
Sophos Partners Group
Member Recognition
Community Leaderboards
More
Cancel
Product Documentation
Feedback
Blog
Feedback
Discussions
Leaderboards
Feedback
Members
More
Cancel
New
Product Documentation requires membership for participation - click to join
Feedback Guidelines
Provide feedback and suggestions for our online help, startup guides, knowledge base, and videos
If your feedback is on existing content, please include the URL or title of the relevant page in the description.
Response Time
We’ll respond to your feedback and update our documentation as soon as we can.
By highest score
By date
By recent status change
Descending
Ascending
All ideas
Ideas you submitted
Ideas you voted on
With any status
With any open status
With any closed status
With held votes
Currently 'Completed (Brand-new content)'
Currently 'Completed (Content Update)'
Currently 'Completed (Minor Issue)'
Currently 'Approved'
Currently 'Under Review'
Currently 'Coming Soon'
Currently 'Not Planned'
Currently 'Complete'
In any category
Not categorized
In 'Central Endpoint & Intercept X'
In 'Cloud Optix'
In 'Phish Threat'
In 'Sophos (XG) Firewall'
In 'Sophos Email'
In 'Sophos Mobile'
In 'Sophos Wireless'
In 'UTM'
The documentation items are not in line with the current SFOS and need to be modified.
Yuta Kuwabara1
Feedback
Under Review on
27 Jan 2023
Sophos (XG) Firewall
0 Comments
https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/FirewallManagement/Firewalls/CentralManageXG/index.html There appear to be differences overall, but the specific items pointed out are The name of the item "Sophos Central" in...
27 Jan 2023 8:28 AM
Sophos Central Help will be Context Sensitive
DavidSain
Feedback
Under Review on
25 Jan 2023
Central Endpoint & Intercept X
2 Comments
Endpoint Protection - View Computer Policy, clicking HELP links to a general help index ( https://docs.sophos.com/central/Customer/help/en-us/index.html?contextId=ctx%2F6e4b68f1-8d38-49d5-8783-7171f9d7fab7 ) instead of context specific help. When one...
25 Jan 2023 3:02 PM
MSIEXEC /I is for INSTALLATION, MSIEXEC /X is for UN-INSTALLATION
Arash Zangeneh2
Feedback
Completed (Content Update) on
26 Jan 2023
Central Endpoint & Intercept X
2 Comments
Hi Regarding KB-000035269. https://support.sophos.com/support/s/article/KB-000035269?language=en_US The article states: "Example: Run UninstallString command: MsiExec.exe /I{13EA7E0C-65B4-422B-A1E1-E713EFCA000F}", but as I have mentioned, MSIEXEC...
24 Jan 2023 11:46 AM
MAke the menus in sophos central the same as in your documentation
Dennis Jones
Feedback
Complete on
27 Jan 2023
Central Endpoint & Intercept X
2 Comments
Spot the "Account Details" in Sophos Central What to do Sign in to your Sophos Central account. Go to Account Details > Account Preferences . Turn off the Aggressive threat detection option and click Save .
23 Jan 2023 8:11 PM
KB-000035049 - temp directory question
DKmaître
Feedback
Completed (Minor Issue) on
26 Jan 2023
Central Endpoint & Intercept X
2 Comments
Hi, In your KB 000035049 , you writed for the script SophosCentralInstall.ps1 : $temp = "C:\temp\" but the following folder doesn't exist Is it better to change it to $temp = "%temp%" or c:\windows\temp ? %temp% is the temp folder of the user...
19 Jan 2023 11:48 AM
HA Failover Behavior - With and Without monitored Ports
philbert
Feedback
Under Review on
13 Jan 2023
Sophos (XG) Firewall
1 Comment
https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/HighAvailablityStartupGuide/HAConfiguration/HARuntimeConfiguration/index.html#monitoring-ports Please describe the intended HA behavior (active-passive) if there are no monitored...
13 Jan 2023 4:35 PM
Add KB for Error Message "HA could not be enabled" in HA Setup
philbert
Feedback
Under Review on
13 Jan 2023
Sophos (XG) Firewall
4 Comments
Problem: While configure the Primary Device in HA (active-passiv) you will get the non descritive Error "HA could not be enabled" if the HA Link is not up or the Peer Device is not reachable. What To Do: - Verify HA Interface Link is UP and Peer...
13 Jan 2023 2:56 PM
HA requirements -HA interface must be UP and Peer Device must be reachable
philbert
Feedback
Under Review on
13 Jan 2023
Sophos (XG) Firewall
1 Comment
https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/HighAvailablityStartupGuide/AboutHA/HAPrerequisitesStartupGuide/index.html#networking-and-access-policy Please add the following point: HA interface must be UP and Peer...
13 Jan 2023 2:45 PM
Bypass Exchange Online Protection in Microsoft 365
Arash Zangeneh2
Feedback
Under Review on
11 Jan 2023
Sophos Email
2 Comments
Hi Regarding: https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/EmailSecurity/SophosGateway/ExternalServices/ConfigureM365/index.html#add-mailboxes When setting up the transport rule: Do the following: Set the spam confidence...
11 Jan 2023 2:07 PM
Sophos Material Books
Diogo Vida
Feedback
Under Review on
22 Dec 2022
Sophos (XG) Firewall
0 Comments
I wonder why Sophos doesn't make books or materials for certifications such as Cisco, Fortinet, Palo Alto, etc. Thank you.
22 Dec 2022 6:17 PM
>