• "Recover password" differs Online help

    • Feedback
    • Under Review on
    • Sophos Wireless
    • 1 Comment
    https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/Wireless/AccessPoints/AccessPointDetails/index.html In the UI settings, it's called "Recover password" - not "Reset account"
  • Update instructions for configuring STAS

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    • Under Review on
    • Sophos (XG) Firewall
    • 2 Comments
    Hi again, Sorry, this is a long one as it took me a while to figure out what needed to be done for a successful installation. https://docs.sophos.com/nsg/sophos-firewall/20.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Authentication/STAS/HowToArticles...
  • AWS CloudFormation firewall deployment missing some steps.

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    • Under Review on
    • Sophos (XG) Firewall
    • 2 Comments
    https://docs.sophos.com/nsg/sophos-firewall/21.0/help/en-us/webhelp/onlinehelp/VirtualAndSoftwareAppliancesHelp/AWS/DeployAWS/index.html Step 8 is a little off. Selecting a custom VPS happens after selecting the Amazon Machine Image, instance and...
  • Cannot login into support Portal !!!

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    • Under Review on
    • Sophos (XG) Firewall
    • 1 Comment
    Its a mess with Sophos. Login to the support portal with sophos ID is not possible any longer !!!!
  • Inquiry Regarding MFA Configuration for Personal VPN

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    • Under Review on
    • Sophos (XG) Firewall
    • 0 Comments
    Dear Sophos Support Team, I am currently using a Sophos firewall device to configure MFA for personal VPN access. Currently, users are required to input their credentials by combining their password (default password) with the OTP code. I would like...
  • Please Describe how to create a compatible TAR ball

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    • Under Review on
    • Sophos (XG) Firewall
    • 3 Comments
    Document to be updated: https://docs.sophos.com/nsg/sophos-firewall/19.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/BackupAndFirmware/ImportExport/index.html#exporting-and-importing-a-configuration Performing a search shows there are a number...
  • Central Maintenance

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    • Under Review on
    • Central Endpoint & Intercept X
    • 1 Comment
    Access to the central console isn‘t possible for more than 13(!) Hours! As a Partner that is offering paid Service and i can‘t do my Job is Not acceptable! we have industry Customer, where we have to garantee 99,9% Access during a year, that means...
  • More detail about the use of sophosinterceptxcli.exe

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    • Under Review on
    • Central Endpoint & Intercept X
    • 0 Comments
    With reference to Scan from the command line - Sophos Endpoint: https://docs.sophos.com/esg/endpoint/help/en-us/help/Scan-from-CLI/index.html#wildcards An example with a full command line would be useful, the first time I attempted to use this command...
  • I never want this Sophos Endpoint software anywhere near any of my machines EVER AGAIN

    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 1 Comment
    What the f***k I trialled your solution on one machine. I cannot get rid of it and it's a performance killer. Several hours later I am now hacking my machine to get rid of this pervsasive software. I am admin and all I get is access denied. ...
  • Doc Update for upgrading or uninstalling Sophos Connect on macOS.

    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 3 Comments
    Worked with Support. First I tried to update to Sophos Connect 1.4 MR1. This failed. So I attempted an uninstall. This failed. Wanted to upgrade client on macOS. Well, can't just upgrade. I suspect during upgrade, one has to turn off Endpoint Tamper Protection...