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  • Please Describe how to create a compatible TAR ball

    DavidSain
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 1 Comment
    Document to be updated: https://docs.sophos.com/nsg/sophos-firewall/19.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/BackupAndFirmware/ImportExport/index.html#exporting-and-importing-a-configuration Performing a search shows there are a number...

  • Central Maintenance

    GerdWölfel
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 1 Comment
    Access to the central console isn‘t possible for more than 13(!) Hours! As a Partner that is offering paid Service and i can‘t do my Job is Not acceptable! we have industry Customer, where we have to garantee 99,9% Access during a year, that means...

  • More detail about the use of sophosinterceptxcli.exe

    Charles Buckley
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 0 Comments
    With reference to Scan from the command line - Sophos Endpoint: https://docs.sophos.com/esg/endpoint/help/en-us/help/Scan-from-CLI/index.html#wildcards An example with a full command line would be useful, the first time I attempted to use this command...

  • I never want this Sophos Endpoint software anywhere near any of my machines EVER AGAIN

    Paul Cooper
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 1 Comment
    What the f***k I trialled your solution on one machine. I cannot get rid of it and it's a performance killer. Several hours later I am now hacking my machine to get rid of this pervsasive software. I am admin and all I get is access denied. ...

  • Doc Update for upgrading or uninstalling Sophos Connect on macOS.

    DavidSain
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 3 Comments
    Worked with Support. First I tried to update to Sophos Connect 1.4 MR1. This failed. So I attempted an uninstall. This failed. Wanted to upgrade client on macOS. Well, can't just upgrade. I suspect during upgrade, one has to turn off Endpoint Tamper Protection...

  • Need better example for Create a site-to-site RED tunnel

    Al Cantu
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 0 Comments
    The current site-to-site RED tunnel documentation does not seem to handle the following: * using a zone other than LAN * defining more specific rules, other than a LAN-LAN any to any Trying the route was causing traffic to go out, but no traffic was...

  • Describe where the tread exclusions are listed to edit them

    Arie van den Heuvel
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 0 Comments
    This page tells where the exclusions can be set, but there is nothing to find where they are listed and can be edited or removed https://docs.sophos.com/nsg/sophos-firewall/20.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/ActiveThreatResponse...

  • M365 Exceptions lists - Firewall not identifiable

    Edwin Tulic
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 2 Comments
    It is not identifiable where to apply wich list to the Firewalls. What KB is used for UTM and what KB is used for XG / XGS? Can you please explain? Links to them here: https://support.sophos.com/support/s/article/KBA-000006163?language=en_US and...

  • Administrator Help missing key information: Advanced settings -> Remote IP assignment

    deejinoz
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 0 Comments
    URL: https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Network/Interfaces/NetworkAddREDInterface/index.html#add-an-interface-for-a-firewall-red Section: Add an interface for a RED hardware model Missing...

  • Administrator Help article is missing key information: Set up a RED device automatically (turn on RED provisioning service)...

    deejinoz
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 0 Comments
    URL: https://docs.sophos.com/nsg/sophos-firewall/19.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Network/Interfaces/REDInterfaces/HowToArticles/REDSetupAutomatically/index.html First section identifies step one, as follows: How automatic provisioning...
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