Feedback Guidelines
Provide feedback and suggestions for our online help, startup guides, knowledge base, and videos

If your feedback is on existing content, please include the URL or title of the relevant page in the description.

Response Time
We’ll respond to your feedback and update our documentation as soon as we can.

  • Easy switch between languages

    Josela H
    • Feedback
    • Complete
    • Central Endpoint & Intercept X
    • 2 Comments
    Easy switch between languages without leaving the page, maybe include a button to choose the language.
    • 8 Apr 2021 10:39 PM

  • Higher res graphic

    Carl Churbuck
    • Feedback
    • Complete
    • Central Endpoint & Intercept X
    • 1 Comment
    I'd like it if the graphic found here: https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/ThreatAnalysisDetails.html was available at a higher res. Maybe a link that said "Click here for a larger version." It would be easier...
    • 30 Mar 2021 8:51 PM

  • Sophos Doc needs to be made clearer

    RL
    • Feedback
    • Complete
    • Central Endpoint & Intercept X
    • 3 Comments
    https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/DomainsPorts.html The above URL lists the Domains and Ports required for customer to enter to ensure smooth comms to Sophos etc. In one part of the section it lists: ...
    • 11 Mar 2021 12:25 PM

  • KB-000036032 Sophos Firewall: Obtain a DHCP lease - request change of Topic

    LHerzog
    • Feedback
    • Under Review
    • XG Firewall
    • 2 Comments
    this is about https://support.sophos.com/support/s/article/KB-000036032?language=en_US&c__displayLanguage=en_US We were having a hard time with this issue described there. And I think the Topic of that KB is misleading because it describes general...
    • 30 Jul 2021 8:02 AM

  • How to drop-packet-capture for MAC address

    LHerzog
    • Feedback
    • Under Review
    • XG Firewall
    • 3 Comments
    in https://support.sophos.com/support/s/article/KB-000036858?language=en_US please add examples about how to filter for events belonging to specific MAC address with drop-packet-capture command. This is some times used by support but I cannot find...
    • 28 Jul 2021 11:49 AM

  • How to uninstall Trial Version from windows server 2016

    anand tripthi
    • Feedback
    • Under Review
    • Central Endpoint & Intercept X
    • 1 Comment
    Hi, I am trying a trial version install to check the performance on the server, but I am not interested in it, want to install it from the server. I am not able to uninstall it.plz, help me out. help me at anand.tripathi@bookswagon.com Thanks in...
    • 26 Jul 2021 5:18 AM

  • Bookmarks - Documentation Needs examples

    Philip Gardner
    • Feedback
    • Complete
    • XG Firewall
    • 3 Comments
    When setting up an SMB bookmark, there are examples on a couple of the entries, but the most important ones are left with no example. Type - has an example for each option, depending on what you select URL - has an example of using a LAN address...
    • 26 Mar 2021 8:23 PM

  • Sophos Central Email Documentation Correction

    Andreas Ioannides
    • Feedback
    • Complete
    • Sophos Email
    • 1 Comment
    https://docs.sophos.com/central/Customer/help/en-us/central/Customer/tasks/domainownership365.html In the above link, in step 1 , instead of writing "Sign in to Sophos Central Email " it writes " Sign in to Sophos Central Wireless "
    • 23 Mar 2021 10:57 AM

  • PE files are quarantined and can be restored - only up to 50MB

    StevenSultana
    • Feedback
    • Coming Soon
    • Central Endpoint & Intercept X
    • 1 Comment
    https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/ConfigureMalwareProtection.html The above link states: We always clean up PE (Portable Executable) files like applications, libraries, and system files, even if you...
    • 12 Jul 2021 5:30 PM

  • Product link documentation is down

    Max Stainer
    • Feedback
    • Complete
    • Central Endpoint & Intercept X
    • 3 Comments
    Link is not accessible.
    • 18 Mar 2021 6:24 PM
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