Feedback - Product Documentation Feedback

Doc Update for upgrading or uninstalling Sophos Connect on macOS.

DavidSain
- Feedback
- Under Review on 13 Nov 2024
- Sophos (XG) Firewall
- 2 Comments
Worked with Support. First I tried to update to Sophos Connect 1.4 MR1. This failed. So I attempted an uninstall. This failed. Wanted to upgrade client on macOS. Well, can't just upgrade. I suspect during upgrade, one has to turn off Endpoint Tamper Protection...
- 13 Nov 2024 11:43 PM
Need better example for Create a site-to-site RED tunnel

Al Cantu
- Feedback
- Under Review on 10 Nov 2024
- Sophos (XG) Firewall
- 0 Comments
The current site-to-site RED tunnel documentation does not seem to handle the following: * using a zone other than LAN * defining more specific rules, other than a LAN-LAN any to any Trying the route was causing traffic to go out, but no traffic was...
- 10 Nov 2024 2:57 AM
Describe where the tread exclusions are listed to edit them

Arie van den Heuvel
- Feedback
- Under Review on 2 Nov 2024
- Sophos (XG) Firewall
- 0 Comments
This page tells where the exclusions can be set, but there is nothing to find where they are listed and can be edited or removed https://docs.sophos.com/nsg/sophos-firewall/20.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/ActiveThreatResponse...
- 2 Nov 2024 10:42 AM
M365 Exceptions lists - Firewall not identifiable

Edwin Tulic
- Feedback
- Under Review on 29 Oct 2024
- Sophos (XG) Firewall
- 2 Comments
It is not identifiable where to apply wich list to the Firewalls. What KB is used for UTM and what KB is used for XG / XGS? Can you please explain? Links to them here: https://support.sophos.com/support/s/article/KBA-000006163?language=en_US and...
- 29 Oct 2024 1:01 PM
Administrator Help missing key information: Advanced settings -> Remote IP assignment

deejinoz
- Feedback
- Under Review on 23 Oct 2024
- Sophos (XG) Firewall
- 0 Comments
URL: https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Network/Interfaces/NetworkAddREDInterface/index.html#add-an-interface-for-a-firewall-red Section: Add an interface for a RED hardware model Missing...
- 23 Oct 2024 8:16 AM
Administrator Help article is missing key information: Set up a RED device automatically (turn on RED provisioning service)...

deejinoz
- Feedback
- Under Review on 23 Oct 2024
- Sophos (XG) Firewall
- 0 Comments
URL: https://docs.sophos.com/nsg/sophos-firewall/19.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Network/Interfaces/REDInterfaces/HowToArticles/REDSetupAutomatically/index.html First section identifies step one, as follows: How automatic provisioning...
- 23 Oct 2024 8:09 AM
Online Admin Help instructions are missing detail for "1. turn on the RED provisioning service."

deejinoz
- Feedback
- Under Review on 23 Oct 2024
- Sophos (XG) Firewall
- 2 Comments
URL: https://docs.sophos.com/nsg/sophos-firewall/19.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Network/Interfaces/REDInterfaces/HowToArticles/REDSetupAutomatically/index.html First section identifies step one, as follows: How automatic provisioning...
- 23 Oct 2024 6:02 AM
Sophos documentation gets worse every day

Mark Adedeji
- Feedback
- Under Review on 10 Oct 2024
- Central Endpoint & Intercept X
- 1 Comment
Providing detailed instructions for Jamf is mighty helpful to your customers who use Jamf. However your customers also use other MDM solutions too. We use Kandji - how about a similarly detailed article for us?! We find that Sophos documentation gets...
- 10 Oct 2024 7:30 AM
Sophos Central: Provide Wildcard Config Example for Sophos XG Firewalls Web Filter Exceptions

philbert
- Feedback
- Under Review on 9 Oct 2024
- Central Endpoint & Intercept X
- 3 Comments
Please provide Wildcard Config Example for your own Firewall Product, like Sophos XG. Don't let customer puzzle to try to get the Config right. https://docs.sophos.com/central/customer/help/en-us/PeopleAndDevices/ProtectDevices/DomainsPorts/index...
- 9 Oct 2024 10:00 AM
HOW I CAN EDIT THE NAME OF USER SINC WITH AD

rodriguez Jorman
- Feedback
- Under Review on 7 Oct 2024
- Central Endpoint & Intercept X
- 2 Comments
I HAVE MULTIPLERS USER THAT HAVE THE NAME OF THE USER BAD THIS USERS HAVE BEEN SINCRONIZATED WITH AD SERVER
- 7 Oct 2024 4:52 PM