Feedback Guidelines
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Response Time
We’ll respond to your feedback and update our documentation as soon as we can.

  • KB-000045876, Sophos Email: Mailflow certificate-based connector

    Arash Zangeneh2
    • Feedback
    • Under Review on
    • Sophos Email
    • 4 Comments
    Migrate more than five domains through Sophos Support: B: App registrations , then All applications. Even though the screenshots shows "App registrations" it might be confusing for some. (it was for me). Thanks

  • Tamper protection clarification needed in KBA

    salexander
    • Feedback
    • Completed (Minor Issue) on
    • Central Endpoint & Intercept X
    • 4 Comments
    In https://support.sophos.com/support/s/article/KB-000034808?language=en_US , In the "On the installed Sophos Agent on a Windows device" section, there is a note that "Sophos Central will automatically turn on Tamper Protection after four hours", though...

  • Link is incorrect in KBA - Documentation.

    jlbrown
    • Feedback
    • Completed (Minor Issue) on
    • UTM
    • 1 Comment
    The first link on this page: https://support.sophos.com/support/s/article/KB-000035587?language=en_US goes to the same page, not the one it is supposed to. Ie " Sophos UTM: Configure intrusion prevention system"

  • Add "mdev.log" at least to "other logfiles"

    ThorstenSeiler
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 3 Comments
    Hi Team, could you please add the informations to /log/mdev.log for debugging cellular-wan connections? Got this hint from your support-guys regarding Case 07261587. Could have solved this issue with this information probably without tech-supprt...

  • Install the Sophos Connect client through GPO

    Ermanno Goletto
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 1 Comment
    The script proposed in the documentation "Install the Sophos Connect client through GPO" (url: Install the Sophos Connect client through GPO - Sophos Firewall ) it's incorrect. The script to avoid reinstalling Sophos Connect checks for the existence of...

  • Advisory: Sophos Endpoint "Your connection isn't private" after reboot

    Andy Softley
    • Feedback
    • Under Review on
    • Sophos Email
    • 1 Comment
    For those of us who do not spend all our time on the internet or in email, the notification of the above - because it was sent out via email, was not able to be received because logging on to email caused the 'Your connection isn't private' response....

  • Remove "music" from explanation videos

    Gerd
    • Feedback
    • Complete on
    • Sophos (XG) Firewall
    • 1 Comment
    I guess your video tutorials are (may be) very useful. BUT - it's an annoying habit to add music to them to - I don't know - make it more "fun"? It doesn't!!! Music only distracts from the explanations and makes it harder to follow them.

  • Make the email quarantine web app usable on small screen devices like cell phones

    Andre Veltstra
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 0 Comments
    Your current web app is anything but usable on cell phones: too much things in the way of getting done what I need. Especially the GUI for email quarantine. Today, for instance, I'm expecting exactly 1 email and of course it will be quarantained. The...

  • Restore default DHCP address assignment

    rfcat_vk
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 0 Comments
    the current document only shows how to make the scope global, there is nothing that shows how to convert it to local.

  • Microsoft O365 exclusions should be pre-installed, and more readily available to make installing Office on endpoints functional

    Anthony Gladden
    • Feedback
    • Not Planned on
    • Sophos (XG) Firewall
    • 2 Comments
    Hello, I'm now aware of an exclusion import and enabling process for making Office 365 services functional, https://support.sophos.com/support/s/article/KB-000038173?language=en_US&c__displayLanguage=en_US The majority of business's use MSFT services...
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