Phish Threat Outlook plugin reporting non-campaign emails are failing to send
Reporting non-campaign emails (ie spam or actual phishing emails) through the Phish Threat Report Message add-on are not being delivered to the configured administrators.
The dialog messages from the end-user will show as the message was successfully reported.
A bounce back with the following error may be returned:
Reporting-MTA: dns; inbound-smtp.us-west-2.amazonaws.com
Arrival-Date: Wed, 27 May 20 01:25:05 UTC
Final-Recipient: rfc822; firstname.lastname@example.org
Original-Recipient: rfc822; email@example.com
Diagnostic-Code: smtp; 451 4.3.0 This message could not be delivered due to a recipient error. Please try again later.
This KB article will be updated when more information becomes available.
The development has found the root cause and are working to have the fix deployed. The below article will be updated once an ETA of the fix has been provided.
A fix has been deployed and the Phish Threat Outlook plugin is able to receive and consume messages. The report feature is now handling submissions normally.
We are facing this issue now. Already logged a ticket with SOPHOS - Case 03027121.
No update provided by the team.
Hello Sophos User2493,
I have left a note in the case for the engineer to follow-up with you.
We are also facing this issue now. I had put in a post "No longer getting copies of reported phishing messages" and looking back on it today I see this topic applies (the subject/title kind of convoluted).
Thank you for contacting Sophos Support.
I have followed-up in the thread you have created.
Thanks for that followup, Emmanuel ... the fix seems to have resolved the issue I was seeing, which makes sense because it did sound like it was the same. I'm now seeing copies of emails submitted to Sophos as phishing.