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[Sophos Notification] Advisory: Phish Threat Outlook plugin reporting non-campaign emails are failing to send. Sophos is actively investigating.

Hello Community,

Overview

Phish Threat Outlook plugin reporting non-campaign emails are failing to send

Impact

Reporting non-campaign emails (ie spam or actual phishing emails) through the Phish Threat Report Message add-on are not being delivered to the configured administrators.

The dialog messages from the end-user will show as the message was successfully reported.

A bounce back with the following error may be returned:

Reporting-MTA: dns; inbound-smtp.us-west-2.amazonaws.com

Arrival-Date: Wed, 27 May 20 01:25:05 UTC

Action: failed

Final-Recipient: rfc822; xxxxxxxxxxx@us-east-2.prod-inbox.staysafe.sophos.com

Original-Recipient: rfc822; xxxxxxxxxxxxxxxx@us-east-2.prod-inbox.staysafe.sophos.com

Diagnostic-Code: smtp; 451 4.3.0 This message could not be delivered due to a recipient error. Please try again later.

Status: 4.3.0

This KB article will be updated when more information becomes available.

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Parents

0 Shweta over 3 years ago
[Update]28/05/2020

The development has found the root cause and are working to have the fix deployed. The below article will be updated once an ETA of the fix has been provided.

ADVISORY: Phish Threat Outlook plugin reporting non-campaign emails are failing to send
Shweta

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+1 emmosophos over 3 years ago in reply to Shweta
[RESOLVED] 28/05/2020

A fix has been deployed and the Phish Threat Outlook plugin is able to receive and consume messages. The report feature is now handling submissions normally.

ADVISORY: Phish Threat Outlook plugin reporting non-campaign emails are failing to send

Regards,
Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
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+1 emmosophos over 3 years ago in reply to Shweta
[RESOLVED] 28/05/2020

A fix has been deployed and the Phish Threat Outlook plugin is able to receive and consume messages. The report feature is now handling submissions normally.

ADVISORY: Phish Threat Outlook plugin reporting non-campaign emails are failing to send

Regards,
Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Sophos User2493 over 3 years ago in reply to emmosophos

We are facing this issue now. Already logged a ticket with SOPHOS - Case 03027121.

No update provided by the team.
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0 emmosophos over 3 years ago in reply to Sophos User2493

Hello Sophos User2493,

I have left a note in the case for the engineer to follow-up with you.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
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0 Mitch Turner over 3 years ago in reply to emmosophos

We are also facing this issue now. I had put in a post "No longer getting copies of reported phishing messages" and looking back on it today I see this topic applies (the subject/title kind of convoluted).
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+1 emmosophos over 3 years ago in reply to Mitch Turner

Hello Mitch,

Thank you for contacting Sophos Support.

I have followed-up in the thread you have created.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
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0 Mitch Turner over 3 years ago in reply to emmosophos

Thanks for that followup, Emmanuel ... the fix seems to have resolved the issue I was seeing, which makes sense because it did sound like it was the same. I'm now seeing copies of emails submitted to Sophos as phishing.
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