[Sophos Notification] Advisory: Phish Threat Outlook plugin reporting non-campaign emails are failing to send. Sophos is actively investigating.

Question

Hello Community, 
 Overview 
 Phish Threat Outlook plugin reporting non-campaign emails are failing to send 
 Impact 
 Reporting non-campaign emails (ie spam or actual phishing emails) through the Phish Threat Report Message add-on are not being delivered to the configured administrators. 
 The dialog messages from the end-user will show as the message was successfully reported. 
 A bounce back with the following error may be returned: 
 Reporting-MTA: dns; inbound-smtp.us-west-2.amazonaws.com 
 Arrival-Date: Wed, 27 May 20 01:25:05 UTC 
 Action: failed 
 Final-Recipient: rfc822; xxxxxxxxxxx@us-east-2.prod-inbox.staysafe.sophos.com 
 Original-Recipient: rfc822; xxxxxxxxxxxxxxxx@us-east-2.prod-inbox.staysafe.sophos.com 
 Diagnostic-Code: smtp; 451 4.3.0 This message could not be delivered due to a recipient error. Please try again later. 
 Status: 4.3.0 
 
 This KB article will be updated when more information becomes available.

emmosophos · Answer

[RESOLVED] 28/05/2020 
 A fix has been deployed and the Phish Threat Outlook plugin is able to receive and consume messages. The report feature is now handling submissions normally. 
 
 ADVISORY: Phish Threat Outlook plugin reporting non-campaign emails are failing to send

Regards,

emmosophos · Answer

Hello Mitch, 
 Thank you for contacting Sophos Support. 
 I have followed-up in the thread you have created. 
 Regards,