How to download free version of AV for Linux?

Hi Avir,

Did you fill in the form from this page; https://secure2.sophos.com/en-us/products/free-tools/sophos-antivirus-for-linux/download.aspx ?

Regards,

Stephen

Thanks! I've tried submitting this form several times.

All the times it said something about additional verification or whatever. [:O]

I'm still unable to download this one poor Linux package. And I'm completely perplexed why downloading free/trial version for Windows or Mac doesn't require passing through all that export compliance checks while the version for Linux, the free version, needs all these extreme formalities. Does the version for Linux contain some secret military technologies which don't exist in the same version for Windows or Mac? [^o)]

So far ESET NOD32 or DrWeb for Linux are much more friendly for me as a customer. [Y]

Hi Avir Testov 

Thank you for your response. 

Sophos free AV for windows and MAC is not a free version of commercial AV for windows and MAC. That is a completely different product Sophos Home which provides you with a free product for windows and MAC. 

The free version of Sophos Linux AV is based on commercial Sophos AV for Linux with some restriction in user or etc, so for that, you need to feel the export compliance form if you want to download the installer. The installer will be downloaded fine after submitting all the information on the export compliance form. I have just downloaded it without any difficulties.

I'd suggest you fill all the details in the form and submit it to download the Linux free version.

Shall I have to file the same export compliance form if for some reason we decide to purchase fully functional commercial version for Linux?

Hi Avir Testov 

Every time when you try to download the installer from the Sophos website, you need to fill the export compliance form.

Edited:

Once you have a license from Sophos, you'll have Sophos Central console to download the installer directly and that'll not have an export compliance form to be filled up. The same scenario is for Enterprise console as well because when you purchase any product from Sophos, this form is already filled by you while purchasing a license.

Downloading an installer from the website is basically for the trial license customers.

This is good to know!  Was not aware there was a free Linux version.

It would be free indeed if it did't require filling these export compliance forms. 

So far I have not received any response for my form and expectedly chose different antivirus. [:P]

Hi Avir Testov 

After filling the form, you have not received the email from Sophos to download the installer? 

Correct. But like I said I don't regret that proceeded with different AV solution.

Correct. But like I said I don't regret that proceeded with different AV solution.

Hi Avir Testov 

Apologies for the inconvenience.

To update for other users just in the case facing the same issue, you can reach out to our customer care team if the email has not been received. 

I tried reaching that so-called "customer care team". They refused with something saying "not my job, ticket is closed".

Again, I didn't even have a chance to try Sophos for Linux. Maybe it is good, but I'll never know this. [:(]

And the way how potential customers are treated here, it's very unlikely I recommend this solution to anybody. [:@]

Dr.Web and ESET exist for Linux, work well. They are not "free" indeed, but their price is negligibly small therefore can be considered almost free for any retail customer. Plus the license for Dr.Web also includes protection for Android device.

Hi Avir Testov 

Sorry for the inconvenience caused to you. Would you please PM me with the case number which you opened with the customer care team?

Once the form is submitted, you should be able to download the installer from the page itself.

Hi Jasmin

same issue like Avir's is for me. But I would give it a try. My reference number is #9914086
Otherwise I also switch to another AV Provider :-p

Thx & Regards
Alex

Hi Alexander Ullmann 

Thank you for the case number.

The case is with the customer care team currently. We'll keep an eye on the case for the resolution.

Hi Jasmin,

it's me again. How funny, I got an email from customer care but when replying to downloadcompliance@sophos.com I get the "not authorized to send to sender" error back :-)

Can you help here too?

Thanks

Alex

Hi Alexander Ullmann 

Could you please reply to the email sent by our customer care team they shall be able to help you with this issue if you are unable to download. 

What a great idea!

Delivery has failed to these recipients or groups:

Sophos Support (downloadcompliance@sophos.com)
Your message can't be delivered because you do not have permissions to send to this email address. Ask the recipient’s e-mail administrator to grant you permissions and then try again. For more information about this issue see DSN code 5.7.1 in Exchange Online.

As you can see. It's NOT working!

Hi Alexander Ullmann 

Apologies but I meant to reply to the email that you have received from the engineer of our customer care team on the case that you have registered #9914086. 

I'm sorry. But this is the email the engineer sent from.

KR
Alex