This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Uninstalling Sophos Central Endpoint - The Removal Failed

I'm currently unable to uninstall the Sophos Central Endpoint from one of our devices. 

MacOS 10.12.16 Macbook Air 2015

Sophos Central Endpoint version 9.6.3

When I run the Remove Sophos Endpoint app I get this error after I enter the tamper protection password and admin password:

 

I tried uninstalling via the terminal following the steps in this guide:
https://community.sophos.com/kb/en-us/14179

 

 

This is the command I ran and its output:

Justins-MacBook-Air:~ admin$ cd /Library/Application\ Support/Sophos/saas/Installer.app/Contents/MacOS/tools

Justins-MacBook-Air:tools admin$ ls

InstallationDeployer

Justins-MacBook-Air:tools admin$ pwd

/Library/Application Support/Sophos/saas/Installer.app/Contents/MacOS/tools

Justins-MacBook-Air:tools admin$ sudo ./InstallationDeployer --remove --tamper_password 186909911335

Password:

sudo: ./InstallationDeployer: command not found

 

 

I've tried both the application uninstall and command line version with tamper protection enabled and disabled, same results.



This thread was automatically locked due to age.