Create Sophos ID Account issue

Dear Sir or Madam,

i want to register 2 new Sophos XGS Firewalls for Customers.

I can´t create any new Sophos ID Login.

Here i became the following error:

The page cannot be displayed because an internal server error has occurred.

Can anyone tell me if there is a Problem for registration new Accounts ?

Thank you.

best regads.


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  • Hi  ,

    You will need to create a User (Self Service Portal) or Administrator from any Sophos Central Admin Portal, this will create the Sophos ID.

    If you are a Sophos Partner, I'd suggest creating a new customer account within Sophos Central Partner, followed by a Super Admin/Admin on the new account.

    Gladys Reyes
    Global Community Support Engineer
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  • Hi  ,

    I have explained below how to create Sophos central account .

    Creating a new Trial Customer account

    1. Sign in to your Sophos Central Partner Dashboard. (
    2. To create a new Trial Customer account, go to Trial Licenses and click Start New Trial.        
    3. Select Trial Account on the Select Account Type window, and click Continue.        
    4. Type in the required Customer Information and Primary customer contact. Select the desired Data storage location, acknowledge the Sophos End User Terms of Use, and click Start New Trial.

      Add firewall to Sophos central 

      Accept the firewall

      In Sophos Central, do as follows:

      1. Go to My Products > Firewall Management > Firewalls.
      2. Search for your firewall's serial number.
      3. Click Accept services.

        Once you accept the firewall, the remaining settings are applied.

      To access your firewall from Sophos Central, do as follows:

      1. Click on your firewall's name.
      2. On the firewall, go to Administration and scroll down to Default admin's password settings.
      3. Enter and confirm your password and click Apply, then click OK to confirm.