Create Sophos ID Account issue

Hi Jochen Barg1 ,

Thank you for reaching out to the Sophos Community forum.

Creating new SophosID accounts directly from id.sophos.com is currently disabled. Creating users and administrators via Sophos portals or applications will allow SophosID to be created.

You can find more information about the temporary disablement of the SophosID account creation in the following advisory.

Advisory: Central MFA via SMS and new SophosID account creation via Sophos.com is currently disabled

Hi Gladys,

please tell me in which Portal i can create that Account ?

I allways will be redirect to id.sophos.com.

Please tell me where i can create the Sophos ID.

Thank you so much.

Hi Jochen Barg1 ,

You will need to create a User (Self Service Portal) or Administrator from any Sophos Central Admin Portal, this will create the Sophos ID.

If you are a Sophos Partner, I'd suggest creating a new customer account within Sophos Central Partner, followed by a Super Admin/Admin on the new account.

Hi Jochen Barg1 ,

I have explained below how to create Sophos central account .

Creating a new Trial Customer account

1. Sign in to your Sophos Central Partner Dashboard. (https://www.sophos.com/en-us/products/sophos-central/free-trial)
2. To create a new Trial Customer account, go to Trial Licenses and click Start New Trial.        
3. Select Trial Account on the Select Account Type window, and click Continue.        
4. Type in the required Customer Information and Primary customer contact. Select the desired Data storage location, acknowledge the Sophos End User Terms of Use, and click Start New Trial.

   Add firewall to Sophos central 

   Accept the firewall

   In Sophos Central, do as follows:

   1. Go to My Products > Firewall Management > Firewalls.
   2. Search for your firewall's serial number.

   3. Click Accept services.

      Once you accept the firewall, the remaining settings are applied.

   To access your firewall from Sophos Central, do as follows:

   1. Click on your firewall's name.
   2. On the firewall, go to Administration and scroll down to Default admin's password settings.
   3. Enter and confirm your password and click Apply, then click OK to confirm.