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AD Sync tool is deleting a groupmembership in Sophos Central

when I run the AD sync a specific server in Sophos Central is moved from AD group to no group. However, the group is available in Central and I can manually move the server back there. But a sync deletes this assignment again. In AD, the server can be found in the appropriate group. In the preview of the sync tool no change is shown.
Maybe someone knows the solution.



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  • Hi there,

    Thank you for reaching us, It sounds like the device you're currently having issues with doesn't have Sophos endpoint server installed on it. can you confirm if this device is managed under your central dashboard? If a device doesn't have an endpoint installed, then the device will be listed under Unmanaged computers or Unmanaged Server

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
  • after investigating deeper I found out, that the device is listed twice

    one in unmanaged list

    the other in managed without any errors, updates are running, policies are applied

    if I activate the AD sync, the managed server will be deleted from his AD group in Central and looses also his policy

    for your information this is a virtual server

  • I See, by any chance, was the server OS has been deployed via Image? if so? have you applied the gold image deployment to avoid multiple entries on the central dashboard? Refer to this Vid for the instructions.

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
  • yes, it is deployed by a golden image. but my Vm guys did all steps from the Sophos information about sealing such images

    last week we got some hints from our supplier and now we are testing again

    will come back with more information

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