when I run the AD sync a specific server in Sophos Central is moved from AD group to no group. However, the group is available in Central and I can manually move the server back there. But a sync deletes this assignment again. In AD, the server can be found in the appropriate group. In the preview of the sync tool no change is shown. Maybe someone knows the solution.
after implementing some changes suggested to us by our provider no more duplicates are coming up and also the synch tool is working as expected
we will keep an eye on it
Hi there,Thank you for reaching us, It sounds like the device you're currently having issues with doesn't have Sophos endpoint server installed on it. can you confirm if this device is managed under your central dashboard? If a device doesn't have an endpoint installed, then the device will be listed under Unmanaged computers or Unmanaged Server
after investigating deeper I found out, that the device is listed twice
one in unmanaged list
the other in managed without any errors, updates are running, policies are applied
if I activate the AD sync, the managed server will be deleted from his AD group in Central and looses also his policy
for your information this is a virtual server
I See, by any chance, was the server OS has been deployed via Image? if so? have you applied the gold image deployment to avoid multiple entries on the central dashboard? Refer to this Vid for the instructions.
yes, it is deployed by a golden image. but my Vm guys did all steps from the Sophos information about sealing such images
last week we got some hints from our supplier and now we are testing again
will come back with more information
Thank you Alex, let us know for the outcome and if more help is required from our side.
Hello Allex, Thanks for the update and that's a really good thing to hear. If you don't mind will you be able to share the steps carried out to fix the issue? this will help lots of our customers/end users who may face the same issue in the future.