AD Sync tool is deleting a groupmembership in Sophos Central

Hi there,

Thank you for reaching us, It sounds like the device you're currently having issues with doesn't have Sophos endpoint server installed on it. can you confirm if this device is managed under your central dashboard? If a device doesn't have an endpoint installed, then the device will be listed under Unmanaged computers or Unmanaged Server

after investigating deeper I found out, that the device is listed twice

one in unmanaged list

the other in managed without any errors, updates are running, policies are applied

if I activate the AD sync, the managed server will be deleted from his AD group in Central and looses also his policy

for your information this is a virtual server

after investigating deeper I found out, that the device is listed twice

one in unmanaged list

the other in managed without any errors, updates are running, policies are applied

if I activate the AD sync, the managed server will be deleted from his AD group in Central and looses also his policy

for your information this is a virtual server

I See, by any chance, was the server OS has been deployed via Image? if so? have you applied the gold image deployment to avoid multiple entries on the central dashboard? Refer to this Vid for the instructions.

yes, it is deployed by a golden image. but my Vm guys did all steps from the Sophos information about sealing such images

last week we got some hints from our supplier and now we are testing again

will come back with more information

Thank you Alex, let us know for the outcome and if more help is required from our side.

after implementing some changes suggested to us by our provider no more duplicates are coming up and also the synch tool is working as expected

we will keep an eye on it

Hello Allex, 

Thanks for the update and that's a really good thing to hear. If you don't mind will you be able to share the steps carried out to fix the issue? this will help lots of our customers/end users who may face the same issue in the future.