when I run the AD sync a specific server in Sophos Central is moved from AD group to no group. However, the group is available in Central and I can manually move the server back there. But a sync deletes this assignment again. In AD, the server can be found in the appropriate group. In the preview of the sync tool no change is shown.
Maybe someone knows the solution.
Hi there,
Thank you for reaching us, It sounds like the device you're currently having issues with doesn't have Sophos endpoint server installed on it. can you confirm if this device is managed under your central dashboard? If a device doesn't have an endpoint installed, then the device will be listed under Unmanaged computers or Unmanaged Server
Hi there,
Thank you for reaching us, It sounds like the device you're currently having issues with doesn't have Sophos endpoint server installed on it. can you confirm if this device is managed under your central dashboard? If a device doesn't have an endpoint installed, then the device will be listed under Unmanaged computers or Unmanaged Server
I See, by any chance, was the server OS has been deployed via Image? if so? have you applied the gold image deployment to avoid multiple entries on the central dashboard? Refer to this Vid for the instructions.
Thank you Alex, let us know for the outcome and if more help is required from our side.
Hello Allex,
Thanks for the update and that's a really good thing to hear. If you don't mind will you be able to share the steps carried out to fix the issue? this will help lots of our customers/end users who may face the same issue in the future.
