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Endpoint Agent - Installation

VladimirChalnik

there was a problem a few days ago, it is impossible to install the agent.

please watch the video.

 


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  • 0

    Hi Vladimir,

    Please post the installation error log file which automatically pops up when the installation fails.

    Also, refer the guide here. 

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung

    HI

    i dont have error which automatically pops up when the installation fails.

    The Installation is in a position infinitely....

    It slim version.

    In The full version installation, I have the same

    file log:

     

    and file iconn

  • 0 in reply to VladimirChalnik

    there is no more slim or full package.

    update your firewall to latest firmware 9.407-3.

    then download the endpoint installation package from your firewall under Endpoint / Computer Management / Deploy agent. 

    dont rename this install-file, will not work then.

     

    greets

    zaphod
    ___________________________________________

    Home: Zotac CI321 (8GB RAM / 120GB SSD)  with latest Sophos UTM
    Work: 2 SG430 Cluster / many other models like SG105/SG115/SG135/SG135w/...

Reply
  • 0 in reply to VladimirChalnik

    there is no more slim or full package.

    update your firewall to latest firmware 9.407-3.

    then download the endpoint installation package from your firewall under Endpoint / Computer Management / Deploy agent. 

    dont rename this install-file, will not work then.

     

    greets

    zaphod
    ___________________________________________

    Home: Zotac CI321 (8GB RAM / 120GB SSD)  with latest Sophos UTM
    Work: 2 SG430 Cluster / many other models like SG105/SG115/SG135/SG135w/...

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