Endpoint Agent - Installation

Question

there was a problem a few days ago, it is impossible to install the agent. 
 please watch the video.

Aditya Patel · Accepted Answer

Hi VladimirChalnik, After going through the Logs from both UTM and Endpoint , We have found the issue is an open BUG ID NUTM-5297 Please watch out for future release notes for this BUG. This is determined by the logs received . E i d="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Broker closed the connection at /Epsec/Logic/Client.pm line 1297." effect="Can't talk to Sophos LiveConnect" 2016:10:12-06:44:24 peit epsecd[6297]: 2016:10:12-06:44:24 peit epsecd[6297]: 1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm 2016:10:12-06:44:24 peit epsecd[6297]: 2. Epsec::Logic::Client::on_error:1461() /Epsec/Logic/Client.pm 2016:10:12-06:44:24 peit epsecd[6297]: 3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm 2016:10:12-06:44:24 peit epsecd[6297]: 4. main::top-level:63() client.pl You may open a Ticket to add such instances. or wait for an update on UTM. Thanks and Regards Aditya Patel | Network and Security Engineer

zaphod · Answer

have fixed it myself: 
 
 - in UTM Webprotection / Filtering Options / Misc i have disabled the webcache completly.. waitet 20 secs and then installed endpoint again... 
 and voila it installs and updates then without problems... 
 
 so it seems the webcache was the problematic part here..