Endpoint Agent - Installation

Hi Vladimir,

Please post the installation error log file which automatically pops up when the installation fails.

Also, refer the guide here. 

Thanks

Hi Vladimir,

Please post the installation error log file which automatically pops up when the installation fails.

Also, refer the guide here. 

Thanks

HI

i dont have error which automatically pops up when the installation fails.

The Installation is in a position infinitely....

It slim version.

In The full version installation, I have the same

file log:

and file iconn

Hi

Sorry, if i go to the link: http://d3.sophosupd.com/update/catalogue/sdds.utm_91_ug2.xml = Not Found

it is fine ?

https://community.sophos.com/products/unified-threat-management/astaroorg/f/utm-9-2-beta/65303/9-165-open-endpoint-protection-fails-to-update

HI VladimirChalnik, 

Allow us some time to replicate the issue . Also Could you please send via Private message, the Bootstrap logs from Temp folder by going to RUN "%temp%". and any other log files relevant to Sophos

Thanks and Regards 

Aditya Patel 

there is no more slim or full package.

update your firewall to latest firmware 9.407-3.

then download the endpoint installation package from your firewall under Endpoint / Computer Management / Deploy agent. 

dont rename this install-file, will not work then.

Thanks for your reply!

Of course

I send.

Hi VladimirChalnik, 

According to the logs , seems to me that all components were installed . But the update has failed. So I would like you to get logs from the path below  

C:\ProgramData\Sophos\AutoUpdate\Logs 

Also could you check again bypassed the firewall.

Thanks and Regards

Aditya Patel

I send.

please see the configuration file (Config\iconn.cfg)

ConnectionAddress = sophos:http://d3.sophosupd.com/update/catalogue/sdds.utm_91_ug2.xml

if I open this link in a browser, the file is not found.
perhaps because of this no updates.

"Also could you check again bypassed the firewall."

In the windows ? firewall is OFF.

HI VladimirChalnik, 

Sorry for the inconvenience caused . I have checked the logs from the endpoint and determined that it did not have any policy . So it could not be updated. . I would request one more log to check on the UTM 

in SSH run  command cat /var/log/epsecd.log 

Thanks

Aditya Patel

HI

i send.

in this position already 5 hours....