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Unable to login to support portal

Hello,

I'm trying to log into the support portal with the Sophos ID under which all our devices are registered. However, I keep getting redirected to the registration page. If I type in the ID there, I get the message that there is already an account for this ID. That's when I received the confirmation email.

I would like to request the deletion of multiple devices in this account.

How can I log back into the Support Portal with the existing Sophos ID?

Thanks and regards,
Sebastian Mayer

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Top Replies

Gladys over 1 year ago +1

Hi Sebastian Mayer , Thank you for reaching out to us. For the Support Portal login issue, I suggest reaching out to our support team via call to assist you further with your Support Portal account.…

0 Gladys over 1 year ago

Hi Sebastian Mayer ,

Thank you for reaching out to us. For the Support Portal login issue, I suggest reaching out to our support team via call to assist you further with your Support Portal account. Their numbers are listed on the following page under "For Critical Cases" - https://support.sophos.com/

Sebastian Mayer said:
I would like to request the deletion of multiple devices in this account.

Just a clarification on this, do you mean you need to delete/remove multiple devices on your Sophos Central? Do you only need to delete the inactive or unused ones? Kindly let us know what you're trying to accomplish so we can advise further.

Gladys Reyes

Global Community Support Engineer
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