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Overview over all tickets in the company.

Hello,

wer are a midsize company with 500+ users and 5-6 administrators/operators. I'd like to organize the Support Portal in a way that every administrator can access the tickets of every other administrator (if possible r/w if not only w).

Which is the main sophos ID?

Best regards,
Bernd

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FormerMember over 4 years ago +2 suggested

Hi Bernd, All Support Portal users for your company can access all cases created by/for any user of yours. Cases tab shows all open cases and if you go to Account, click on the account name and go to…

0 Yashraj S over 4 years ago

Hi BerndFeist,

Thank you for your suggestion, we have forwarded this over to our team for consideration.

Thanks,

Yashraj Singha
Manager | Global Community Support
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0 FormerMember over 4 years ago

Hi Bernd,

All Support Portal users for your company can access all cases created by/for any user of yours. Cases tab shows all open cases and if you go to Account, click on the account name and go to the Related tab, you will see all cases there.

Are you looking for something different?

Many thanks, Secil
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